🛈 Announcement
Greetings! Far Cry forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    How to contact (or get Ubisoft to respond to tickets) in the UK

    So I bought an nvidia card with a free download of one of three games.
    I chose FC4 and redeemed it.
    They accepted and I followed the instructions but theres no download link.

    I contact the support site and get an automated email sayiong they'll contact me within 2 days.

    Nothing.

    No response.
    Theres always a server reset on the uplay (eurgh, rather have google+) and to cap it off I'm trying to get the online achievements for Splinter Cell Conviction but it keeps kicking me and a friend out when we play for the first 3 or 7 times.
    With this and the mess of uplay Ubisoft really should stay away from anything that involves being online.

    My question is how do I complain to get my game even though I should be able to download it without complaining and if there is an issue their support site should be as good as their automated email says and respond when they say.
    I'm after a disc copy because god knows I don't trust these screwups.

    Oh and the email address they give to contact them doesn't work.
    Share this post

  2. #2
    Anothe message so i can subscribe to this thread and receive email updates
    Share this post

  3. #3
    Ubi_Jax's Avatar Community Manager
    Join Date
    Dec 2012
    Posts
    1,469
    Hey Gambit771.

    Please can you provide your support ticket number so that we can get this looked into for you?

    Thanks.
    Share this post

  4. #4
    01979027
    Share this post

  5. #5
    Ubi_Jax's Avatar Community Manager
    Join Date
    Dec 2012
    Posts
    1,469
    Thanks for that, you should hear back from us shortly.
    Share this post

  6. #6
    They have and have completely ignored the fact that it took me to do this for them to finally do their job or that the email isn't working.
    Also turns out the instructions I was given from ubisoft ARE INCOMPLETE.

    to be expected though
    Share this post