Communication History:
akunamatataa1/28/2015 12:03:00 AM
"Two months from January" my a**!!!! You just updated the season pass!!!! ))))))))))))
I can't believe my eyes!!! )))))))))
THANK YOU!!! The issue is obviously closed.

)))))
-----------------------------------------------
Daniel1/25/2015 9:54:46 AM
Unfortunately as we have not yet set a release date for this content we cannot say when it will be out. All I could suggest is that you keep an eye on the following website for any updates on this:
http://far-cry.ubi.com/en-gb/home/index.aspx
What I would suggest, however, is that these things are usually done with a certain amount of time between each one so if the game came out in November and the next DLC was released in January it is possible that this trend will continue but this is strictly speculation and I could not really say one way or the other.
-----------------------------------------------
akunamatataa1/24/2015 9:16:22 PM
OK, thanks, sorry if I made an impression that I hold you personally responsible for that misinformation...

Obviously, you're not the person to address on this matter, I just hope that people who are responsible will really listen to you and will finally understand that the things have to be changed immediately...
Is there any way to know when we should expect this mission will be added to the season pass? Is this a matter of weeks, months, half a year, a year? I will really appreciate any hint, Ubisoft can't keep us in the dark completely, right?
Thank you.

--------------------------------------------
Daniel 1/24/2015 11:25:00 AM
As I have said previously I understand how this may have been miscommunicated and have passed this information on so hopefully we can avoid situations like these in the future.
I can only apologise for this but unfortunately, as this DLC is a part of the season pass which releases over time instead of all at once, you will simply have to wait until this content is released before you can play it.
If you need any more assistance with anything else please do not hesitate to contact us again and we will do our best to help.
----------------------------------------------------
akunamatataa 1/24/2015 7:28:21 AM
Hi
Thanks for a surprisingly quick response.
If I would have bought a season pass separately, I wouldn't argue. After weeks of research I got what your intentions was. Although all your season pass descriptions on your sales and promotion pages could only create an opposite impression - that page you link me to appeared only at Jan 12th, and BTW still does not exist if you choose EN(US) and some other languages as a display language of the support site...
And if I wasn't provided with any clear and true information, the only things I can base my conclusions on are those pieces of info you did provide and logic...
For example you're saying that Blood Ruby was a pre-order bonus only for customers of specific retailers. Apparently not, since all Gold edition owners DO have it from day 1, same as 4 exclusive weapons, every one of which was also a pre-order bonus from one of mentioned retailers. (Heck, I even didn't have to pre-order, anyone who buys Gold edition now, will have exactly the same content as I do, it's a proven fact!). And Hurk Deluxe Pack is in every description of gold edition, and it always includes FIVE missions - Hurk, Blood Ruby AND Yak Farm! How can ANYONE possibly understand that his gold edition doesn't cover ONLY this one particular mission from day one, when every piece of info you publish points to the opposite conclusion??
And his claim that he haven't got what he was promised would be absolutely valid!
There is a HUGE contradiction between the reality and your published information, you REALLY have to sort it up, If your intention is to reduce number of confused and disappointed customers and to decrease amount of complaints sent to your already flooded support...
Thank you and kind regards.
-----------------------------------------------
Daniel 1/23/2015 6:55:51 PM
The content you are referring to (Hurk Deluxe Pack) is a part of the Season Pass. The Season Pass is periodically released over a period of time. You can find information on what content is unlocked with which parts of the Season Pass here:
https://support.ubi.com/en-GB/FAQ/9/...0000000ek2KCAQ
As you can see the Hurk Deluxe Pack has not yet been released. The other content you have gotten from this pack is because of your pre-order and not because you own the Hurk Deluxe Pack.
I understand that the advertisement of this may have been confusing and will pass this feedback on to the correct people so that we can look into changing the wording of this.
It is clearly stated, however, that these missions are a part of the Season Pass. You get the Hurk's Redemption missions early for buying the Gold Edition, Blood Ruby for pre-ordering from specific retailers (for example Amazon customers got the Yak Farm instead) and the rest of the content is part of the Season Pass.
If it was not clear that the Season pass would be released over time instead of all at once I will pass this information on to have this looked into.
Sorry once again for the miscommunication.
-------------------------------------------------
akunamatataa 1/22/2015 11:41:42 PM
Thank you for the reply.
You present that statement ("the gold Edition does not cover Yak farm") as a fact, but this information is nowhere to be found.
On the contrary, in EVERY description you published you clearly described Yak farm as an integral part of "Hurk deluxe pack" that IS gold edition pre-order bonus! And indeed, everyone who pre-ordered gold edition has all other advertised components of "Hurk deluxe pack" from day 1 - 3 Hurk missions + Impaler, "Blood Ruby" and 4 exclusive weapons - all but the "Yak farm"...
You NEVER said that "Yak farm" is a day 1 exclusive ONLY for those who pre-ordered from specific vendors.
If for some reason you didn't include this particular mission within gold edition pre-order bundle, it should be clearly stated in the description of the product. If you failed to do so, your obligation is to provide those who pre-ordered gold edition with clearly advertised but missing piece of content ASAP, and at least publish a CLEAR statement with detailed and true description of what gold edition is supposed to cover. I don't even talk about an apology to those who were confused and mislead by your false advertisements...
Also I'd like to refer you to the fact that the whole "gold edition pre-order" statement wasn't exactly true, since apparently everyone who pre-ordered gold edition on Steam could easily wait till holiday sales and pay LESS money to get a game with EXACTLY the same day 1 content!..
Thank you for support and kind regards.
---------------------------------------------
Daniel 1/22/2015 7:43:20 PM
Sorry for the lateness of this response. We have been quite busy and I can only apologise for how long this response has taken to get to you.
You only get the Yak farm through the Season Pass and this content has not yet been released via the season pass.
All I can recommend that you do is keep an eye on the official Far Cry 4 website for when this content it released.
Some players can get the Yak Farm early through pre-ordering from specific vendors but the gold Edition does not cover this so unfortunately you will simply have to wait for the release date which has not yet been announced.
Sorry for any inconvenience that this may cause.
--------------------------------------------
akunamatataa 1/6/2015 1:40:21 PM
Activation Key / Redeem Code: [edited]
I preordered the Gold edition on Steam, and got 3 Hurk's missions, Blood ruby, The Syringe and 4 bonus weapons.
I'm missing "Yak Farm" mission, although I almost finished the game and completed a "Key to the North" a while ago.
I know from youtube videos where it's marker is supposed to appear on the map (yellow star at the eastern end of the lake East of Varshakot, near other DLC missions), and it isn't there.
Apparently something went wrong with downloadable content activation...
I'm sending you all my activation data from Steam and Uplay.
Please, help me with this issue.
Thank you for support and best regards