🛈 Announcement
Greetings! The Crew forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #31

    Crew Credits Not Showing up

    Hey, my Uplay name is Tonyony23. Just Yesterday i purchased the bronze credit pack with my bank card (CAD)
    it hasn't appeared in-game as i tried to purchase vehicles and it says insufficient funds and hasn't shown any crew credit since.
    please if there's anything you can look into , that would help me soo much.
    I just bought this game the other day too and i'm starting to get bored because i only have 1 car right now but i'm hoping to start loving the game more.
    my email is SonofSerious@gmail.com or antwone823@gmail.com.
    i have email and bank statement proof of payment to Xsolla from my paypal as well.
    please i just wanna make sure i didn't spend 13.50 CAD on nothing thanks for taking the time to read this and taking action <3 get back to me pls
    Share this post

  2. #32
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Hi guys!

    This issue is still being looked at by the team, however it appears you have copies of The Crew 2 rather then The Crew.

    Please check The Crew 2 forums for updates on this.

    This matter is still being investigated, however to help us, please contact us directly through our Support Site or Facebook and Twitter so we can take a closer look.

    Thank you!
    Share this post

  3. #33
    Lordzilla..
    Share this post

  4. #34
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Originally Posted by Lordzilla.. Go to original post
    Lordzilla..
    Hello!

    This issue was resolved on 29th July, the same day as Ubi-Berry's post above.

    If you are missing your Crew Credits, please contact us directly so we can look into that for you -

    Email Support / Live Chat: https://support.ubi.com/Cases/New

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupport/

    We are of course here to help, should you need anything else!
    Share this post

  5. #35
    i buy today the platinum version of crew credit direct ingame and for some reason are not show up in game why???
    Share this post

  6. #36
    Instead of spamming your issue every few hours in the same topic, how about you go contact Ubisoft support directly and get them to look at your problem and fix it.
     2 people found this helpful
    Share this post

  7. #37
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Originally Posted by Emperor.D.Luffy Go to original post
    i buy today the platinum version of crew credit direct ingame and for some reason are not show up in game why???
    Hello.

    I appreciate you are experiencing an issue, however please avoid spamming posts. We are doing our best to support all players and this is made more difficult when posts are made unnecessarily.

    You currently have a support ticket open with our support team; let's keep the discussion of your issue there and we'll get your issue resolved
    Share this post

Page 4 of 4 ◄◄  First ... 234