🛈 Announcement
Greetings! The Crew forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #21
    I but the starter pack in the crew 2, its been a day from now and it never came. plz ubi fix this.
    Share this post

  2. #22
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,883
    Hey toeyfoe - welcome to the Ubisoft Forums!

    I'm unable to view any transactions attempted on a platform other than Uplay PC - you appear to have a PlayStation 4 version of The Crew 2.

    If your purchased credits have still not been delivered, if you have not already done so, please reach out to us via a support case and attach a screenshot of your purchase receipt from your console itself. Please also provide us with images of your game box and disc (if a physical copy of the game) for us to check that no regional restrictions may be applying to you. Thank you!
    Share this post

  3. #23
    I just bought 2 packs for £5 and 1 for £9 and haven't received my credits, I was doing that through paypal on uplay
    Share this post

  4. #24
    I also have two packs purchased not showing up (Started and Silver), and opened a support ticket. It's been sitting on Escalated since Thursday (it's currently Sunday) without seeing the credits show up yet.
    Share this post

  5. #25

    purchased silver cc pack and my money in gone and nothing for it what a joke

    purchased silver cc pack and my money in gone and nothing for it what a joke if its not get fix in the next 2 days i never buy any thing from ubisoft ever agine
    Share this post

  6. #26
    Same here, purchased Starter pack, and my CC not showing up.
    Share this post

  7. #27

    Missing cc credit

    Just purchased gold cc pack. My money is gone and didn’t received the cc i just bought. Please fix it! Please check the case : 12312155
    Share this post

  8. #28
    I have this problem too, I bought the €30 pack but its not working
    Share this post

  9. #29

    Can We Get Any Attention

    I don't know about y'all, but I'm still getting nowhere on this.

    @Ubi-Woofer

    Between the ridiculous turn around time on the the market items and the non-responsiveness of support the things I wanted to buy are no longer available, I have still have 2 outstanding in game real cash purchases and nothing to show for them, and a support ticket that has gone to "Escalated" twice now with nothing to show for it.

    This is getting ridiculous. I work in tech support for a software company. Our SLAs are 24 hours, I would like to see what Ubisoft's are because I've been over a week. I really enjoyed the Crew 2 and got a number of people in my larger play group into it. I have to apologize to them now because it's not worth risking trying to make a purchase to participate in the events, which leaves not a lot of interesting content to play.

    Get your whole thing together here Ubisoft, this is embarrassing and is trashing the long term value of your games.
    Share this post

  10. #30

    Remaining CC

    Originally Posted by Gerorodetonate Go to original post
    Just purchased gold cc pack. My money is gone and didn’t received the cc i just bought. Please fix it! Please check the case : 12312155
    Hi Ubisoft, thank you for the response for the issue about undelivered cc. I just receive the cc, but the amount is only equivalent to the bonus. So the primary amount for gold cc pack is not delivered yet. Waiting for your kind and fast response For this problem. Waiting for your reply. Thank You again
    Share this post