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  1. #1

    Crew Credits Not Showing Up

    Hi, I purchased the $19.99 crew credit pack using my steam wallet last night. Shortly after, they uplay store went down and I never received my credits. I have the confirmation number and receipt from Steam.
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  2. #2
    So yeah, no response yet. Somebody from ubi should at least respond. Here is my problem. You took my money and gave me nothing in return. Fix it.
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  3. #3

    Same here

    Originally Posted by acbirch Go to original post
    Hi, I purchased the $19.99 crew credit pack using my steam wallet last night. Shortly after, they uplay store went down and I never received my credits. I have the confirmation number and receipt from Steam.
    I had same problem. I bought a silver pack for CC credits Sunday night on 1/11/2014 through steam and the money left but no CC came. I thought I did something wrong cause I have bought a silver pack before and it showed up instantly so I bought another one thinking I did something wrong and still no CC. So I checked my Steam transaction history and it says I bought three packs and took out $19.99 out of my account three times. I hope someone fixes it and gives me my CC soon cause I should have $60 dollars worth coming to me and nothing yet. If this is what is going to start happening I won't buy any more packs thats for sure.
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  4. #4
    Same exact circumstances. We bought the same pack, the same night, and had the same thing happen.
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  5. #5
    Ubi-MoshiMoshi's Avatar Community Representative
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    Hi Guys, please could you PM me your Uplay usernames?
     1 people found this helpful
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  6. #6
    gromit73's Avatar Member
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    Originally Posted by Ubi-MoshiMoshi Go to original post
    Hi Guys, please could you PM me your Uplay usernames?
    That was a good one. Made my day
    Or aren't they standing beside the postings? Correct me if I'm wrong.
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  7. #7
    Ubi-MoshiMoshi's Avatar Community Representative
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    Originally Posted by gromit73 Go to original post
    That was a good one. Made my day
    Or aren't they standing beside the postings? Correct me if I'm wrong.
    Not necessarily, there are two different usernames, one in-game and another like on the left hand side. Besides, you may have used a different account which you have the issue with.
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  8. #8
    Strayborne's Avatar Member
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    Holy crap are you serious this problem is happening all over again?! What a nightmare! Just confirms I wont ever be purchasing CC again. Having to wait 20 days for my last CC purchase to be credited to my account was absurd. So nope, never again. Not only that but I didn't get any sort of compensation, apology, or even a big eff you.

    Those of you experiencing this problem now, you missed out on the first round. Almost a full month before people started getting their CC. Get ready to do some hair pulling.
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  9. #9
    Same thing happen to me, 2 purchased on 10th and 13th this month, CC never come to me
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  10. #10
    Ubi-MoshiMoshi's Avatar Community Representative
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    Originally Posted by oTransportero Go to original post
    Same thing happen to me, 2 purchased on 10th and 13th this month, CC never come to me
    HioTransportero, Please open a ticket with Technical Support here https://support.ubi.com if you haven't already, then PM me your ticket number so I can investigate this for you.
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