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  1. #1

    Game Broken after Update - Please, please Help!

    Hi,

    My girlfriend and I are really hoping someone here can help us. Below is an account of the problem which we are having on XBOX ONE.


    - We have a physical disc of Far Cry 4, but for various reasons have been playing the game via a digital download on my external hard-drive that I use for all my XBOX ONE games. We were each, via independent saves, about 70% through the game.

    - We hadn't played in a week. We booted the game up and it said it needed an Update. We started the update but I accidentally moved the console and the power plug came out at around 20% through the Update.

    - When we rebooted the game, it still demanded the Update. It would speed through the first 20% of the Update but then froze. And eventually reset to 0%. It would repeat this pattern seemingly infinite.

    - Unsure where the Update saves to - I uninstalled our Digital version from the external hard-drive, ensured there was no installation on the Internal hard-drive and then used the disc to re-install the game.

    - Once completed we attempted the Update again, but exactly the same thing happens. It freezes at 20% and restarts over and over.

    - We took the console offline to see if perhaps we could still play the game that way. What we discovered was bizarre and confusing . . . .

    BOTH of our saves came up on the main menu as around 2% completed. But the amount of hours we had put into the game was correct.

    Booting up one of our games would successfully start us at our last save point, BUT odd things had happened.

    - Our skills had been half reset. Some of the locked ones which we had previously unlocked - when you move over them, say that they are maxed out. Others which are locked but we had previously unlocked simply say we haven't completed the tasks necessary to unlock them. Even if we have.

    For example - one of the skills requires you to complete a mission for Yogi. I've completed all of the missions for Yogi, but this skill is still locked. Since the save boots me up at the correct position in the campaign - I can no longer do any missions for Yogi, so this skill (like many others) is now impossible for me to have.


    The game is like this with every facet of the menu, from skills to weapons to progress bars, to maps . . . it seems randomly filled out, eternally locked, or contradictory.

    My girlfriend now has over 22 skill points, but no matter what she does - nothing she can spend them on, despite half the page being filled with wrongly locked skills.



    I'm sorry this is such a long post, but it's obviously a very weird and unique problem we have. I can't find anything else about it.

    I presumed either a fresh instal would solve the problem, or the fact that our saves are on the cloud. But neither seem to work.


    Does anyone have any advice at all? Or do we simply have to continue our games with semi-broken options and mechanics?


    Thank you!!!

    Al White
    @MrAlWhite on Twitter
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  2. #2
    Sounds like the game files are corrupt cos you removed the power cord from the brick during the update. I doubt there is much you can do except start out fresh.
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  3. #3
    Can you please make a detailed support ticket about this error and problem. With what you posted here on the forums thanks, and they will look into this thanks.
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