1. #1

    Problem with "Your shape center" ??!!

    Hello,
    I just begun "Your shape fitness evolved 2012" for 2 weeks, and I created my account on Xbox live and Your shape center.
    When i log in (Your shape center) from my PC, I have just a big white page !!
    What's the problem ??
    Please help me,
    thank you.

    Marion
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  2. #2
    My recommendation would be to give up on YourShapeCenter - while Ubisoft advertises it with its game(s) it hasn't been up for the better part of the last 4 months or so:
    http://forums.ubi.com/showthread.php...r-shape-center
    http://forums.ubi.com/showthread.php...r-Shape-Center

    I'm very disappointed with Ubisoft support. Seems like once they get your money, they're done with you. I definitely won't be getting any more fitness programs that they put out.
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  3. #3

    Thank you

    Thank you for your reply... It's a great pity !!
    One week ago I sent an e-mail to the Ubisoft support... I hope they will react.
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  4. #4
    Mr_Shade's Avatar Senior Community Manager
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    hi there,

    please ensure your browser is upto date - java is enabled and you don't have any plug ins running which may block the site.

    You should also try using a different browser such as Chrome.

    The site is working for myself, so it's possible it might be a local issue, due to your browser - or a issue regionally which support should be able to help with.
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  5. #5
    Unfortunately it's not so simple, I tried 3 different browsers : Chrome, IExplorer and Safary. And 2 different computers. That's the same : a white page !
    Strange if it's ok for you. Mabye the problem is only for recent accounts ? Or becouse I live in France ?

    Thank you for your answear.
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  6. #6

    Problem with "Your shape center" ??!!

    I'm also getting a blank page when I try to log into Your Shape Center as well, but UbiSoft seems to think the problem is us... and not them. And I use Google Chrome.
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  7. #7

    I confirm it's the same problem with all recent browsers and all computers !
    And I'm waiting for the Ubisoft support answear for 13 days !
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  8. #8

    No platform works...

    Tried to access the your shape center on windows PC with Explorer and Firefox, Mac with Firefox and Safari, iPhone 4S and iPad generation 2. NOTHING works. So for the user who said it is a problem on our end, IT IS NOT. Maybe you work for the company???? I really was looking forward to using the Center, too bad. Guess its time to try another company.
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  9. #9

    So disappointed

    I'm extremely frustrated that every time I log in, I get a white page. I've tried numerous devices / computers and multiple browsers. They really need to fix this or risk losing customers. I thought it was great to be able to connect with other people online. Unfortunately this doesn't seem possible right now. Can someone please update if they find out any information on how we may be able to use online features.

    Thanks!
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  10. #10

    I completely agree

    I totally understand what you're saying. They need to keep their website and app up to date. But it seems they don't care about any old customers, just the new ones. But they will toss them to the curb soon enough.
    Originally Posted by edrockDAD Go to original post
    Tried to access the your shape center on windows PC with Explorer and Firefox, Mac with Firefox and Safari, iPhone 4S and iPad generation 2. NOTHING works. So for the user who said it is a problem on our end, IT IS NOT. Maybe you work for the company???? I really was looking forward to using the Center, too bad. Guess its time to try another company.
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