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  1. #1

    Screen goes black during all cutscenes; sound still works

    I can run FC4 at max settings with 60 FPS and no issues whatsoever, but every cutscene results in just a black screen until it's over with and it's definitely ruining the game for me.
    I've even re-installed the game and it still does this. I've searched google to no avail...can anyone help me out?
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  2. #2
    UbiVolfbane's Avatar Community Manager
    Join Date
    Oct 2012
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    4,248
    Sorry to hear this. Please try lowering the graphical settings as well as checking for any possible updates to see if it helps playback during cut-scenes. Also, try checking the graphical settings in-game as well as trying another resolution. If it continues, please submit your dxdiag and msinfo to the tech team in a ticket via "my questions" here: https://support.ubi.com.
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  3. #3
    Originally Posted by Volfbane Go to original post
    Sorry to hear this. Please try lowering the graphical settings as well as checking for any possible updates to see if it helps playback during cut-scenes. Also, try checking the graphical settings in-game as well as trying another resolution. If it continues, please submit your dxdiag and msinfo to the tech team in a ticket via "my questions" here: https://support.ubi.com.
    I've tried different resolutions as well as lowering settings... Neither worked.
    Please elaborate on the dxdiag thing?
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