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  1. #1

    Ubisoft support not responding

    I have made a support ticket or whatever it's called about missing actions and rewards in a game. First they did answer pretty soon after I did what they told me (send screenshots etc.) but now I have waited for almost TWO MONTHS without receiving a response. I even made another question if something happened to the first, but that didn't work either. Still no response. What is the problem?
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  2. #2
    UbiVolfbane's Avatar Community Manager
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    Please feel free to update me with the ticket via PM so I may reach out to the team in your region. Thanks!
     2 people found this helpful
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  3. #3
    I hope you will understand if i skip introductory pleasantries and get to the point:

    How long do i need to wait for support to reply please?
    I sent ticket last month related to SHV, and still no reply. This is unacceptable.

    IS UBI even providing support for this any more? Or game is dead completely and abandoned? Or they are simply too lazy to even bother with this fail any more?

    Whatever is the reason - simple "sod off "in reply and closed ticket even would be better instead of no reply at all....

    I hope someone`s paycheck will be a bit thiner because of this error.
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  4. #4
    WID992007's Avatar Senior Member
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    You can also call them on the phone during regular support hours <--(BEST OPTION)
    You can find phone number information here: https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI


    You can also try to contact them via social media.


    Facebook: https://www.facebook.com/UbisoftSupport
    Twitter: https://twitter.com/ubisoftsupport
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  5. #5
    Originally Posted by WID992007 Go to original post
    You can also call them on the phone during regular support hours <--(BEST OPTION)
    You can find phone number information here: https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI


    You can also try to contact them via social media.


    Facebook: https://www.facebook.com/UbisoftSupport
    Twitter: https://twitter.com/ubisoftsupport
    So you suggest me to spend more money on phone just to get in touch with them?

    Interesting suggestion but im afraid that will not happen.
    Im still expecting ticket reply or im going to ECC and then we will have court issue.
    I payed fort that game and now i cant play it because they cant find their *** with both hands.
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  6. #6
    WID992007's Avatar Senior Member
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    Originally Posted by BigBadVuk Go to original post
    So you suggest me to spend more money on phone just to get in touch with them?

    Interesting suggestion but im afraid that will not happen.
    Im still expecting ticket reply or im going to ECC and then we will have court issue.
    I payed fort that game and now i cant play it because they cant find their *** with both hands.
    twitter = free and it takes less then a few moments to make a twitter account to message support

    plus they answer very fast on twitter and i am sorry if you live in an area where a simple phone call is too expensive

    was only trying to provide helpful information to help others get a fix and a faster response for their problems

    other online services (like Steam ) do not even offer support options that move as quickly as Ubisoft offers via Phone and social media
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  7. #7
    Thank you for your advice, but i prefere official channels.

    And i think you missed the point - i DONT WANT to go around and do their work. Try with twitter, try to call them etc. Forget it. I already sent them ticket. So what it he issue to respond to that within reasonable time ? Because i dont see any reason to be so slow with reply.
     5 people found this helpful
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  8. #8

    no response to claim ticket.

    I have a claim ticket as well that no one has responded to.... -Mark
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  9. #9
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Hey Mb11bravo80, sorry for the delay on your ticket, we're very busy due to Far Cry 5. I"ll pass your ticket on to the correct department.
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  10. #10
    My man over here waiting for my the division 2 copy which i bought. when I was at the confirm and pay section and i pressed it and then the launcher gave an error message and the money went through to ubisoft but i never received the purchase confirmation and i never received the game and the purchase doesnt even show up in my order history. I have tried to contact the finnish support team via phone call but they never answer my man has been trying to contact then for 2 days pls someone help me -CanIhasTheGamePlsMenDontScamMe
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