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  1. #1

    Problem with my preorder-Bonus weapon (Playstation 4)

    Hello,

    I redeemed the Preorder Code for the Driller weapon via the website.
    But due to my previous problem with my mail account I did not recieve the mail from ubisoft with further instructions to unlock it in-game.
    So is it possible to get this mail resent to my new mail adress?
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  2. #2
    UbiVolfbane's Avatar Community Manager
    Join Date
    Oct 2012
    Posts
    4,248
    Hello ShengBuy, contact your local tech team with your proof of purchase and previous account email. The team should be able to assist you properly. Please do so in a ticket via "my questions" here: https://support.ubi.com
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  3. #3
    Thanks, but I already did. 5 Days ago and still no help.

    I added the order confirmation. Maybe that helps.
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  4. #4
    Oh nice, still no answer. The ubisoft support is awful. Waiting for 6 days straight now.

    gg Ubisoft.
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