[IMPORTANT]Latest Update to the AC Initiates Platform | Forums

[Jay Le Strange]

Not even kind of working, no data available for my initiates profile. I have tried through my xbox one, tablet, phone, and pc. Still no luck I hope the data of my play time and rewards will remain up to my current progress? Any ways around this? I hope this issue gets resolved quickly AC is one of my favorite game franchise I'd hate to have to put it up on the shelf.

[gdnh16163com]

On Xbox One / Surface and PC IE & Chrome

same bad luck to me...

[Spikey1989]

i take tihs as good sign for the moment, i cant log in to initiates right now, on geting looped back to loginform. maby they are working on the cloudfront server problem right now, lets hope so.

P.S. i havent read anything that confirms or denys the cloudfront problem beeing worked on(!)

[discord_1985]

Lankymark said this in the previous Initiates thread:

"This is getting stupid, there is obviously issues, "server" issues why do I need to raise a ticket the issue is obvious...

It's possible Ubisoft that you are using multiple cloudfront.net servers to host and code / load balancing etc but this specific cloudfront server

http://d3bn78kc7qbjb6.cloudfront.net/

does not have an Access-Control-Allow-Origin header set on the acinitiates.com site so the javascript won't fire hence the blank homepage and profile issues people are experiencing, others who are seeing there profile must be being fired to a different cloudfront server which is allowed and are not seeing this issue.

Just fix your Access-Control-Allow-Origin header on acinitiates.com and everything will be gravy!! "

I can confirm that that exact cloudfront server is being used on my profile page as well [well, not being used ], and it's empty as well. Seems as if this might be problem.

I have already tried contact ubisoft support and escoblades,and done what was suggested here, all to no avail. I'd be grateful for any other tips.

I've got the exact same blank issue and my account is trying to connect to the same cloudfront server. Just throwing this in here to reinforce the likelihood that this particular server is problematic and is likely causing the issues that several of us appear to be having.

[Lankymart]

I've got the exact same blank issue and my account is trying to connect to the same cloudfront server. Just throwing this in here to reinforce the likelihood that this particular server is problematic and is likely causing the issues that several of us appear to be having.

It's a simple fix but ubisoft seem to just be ignoring it, i've tried everything I can think of to connect to a different Cloudfront CDN, as some don't have this issue it does seem to be a specific server issue. Fix your CDN Ubisoft I've not been able to view my profile / stats correctly for over two weeks now!

[totte115]

Cannot even connect to the ****.

[Jackson_415]

Before the last update my initiates worked fine, now it's just a blank page. If I then go onto my data again there is no level, avatar etc.

when will this finally get fixed?

It would be good to know what level and skill I posses.

Same here

[Anykeyer]

No change at all. Still doesnt recognise any "legacy" games. FFS add a button to sync them manually.

[AdultShotaro]

I just want to say that I tried to be calm for so long on the forums but now I must release my rage...



WHERE THE PONY IS MY ROGUE AND OTHER AC GAME DATA?!?!?!?!?!?!?! AND NOW I CAN'T LOG INTO THE SITE?! EVERYONE ELSE GOT MORE THAN JUST YUNIE!!!! YOU GUYS BETTER NOT HAVE CORRUPTED MY LEGACY DATA!!!! I'M GETTING TIRED OF THESE APPLES!!!! WHERE IS MY DATA?!?!?!?!?

[stetsonaw]

Start from the bottom, a catalogue of my interaction with support. TL;DR: They're escalating the issue, and it's been mentioned on Twitter (soon after this back and forth, actually) that it is being worked on, with no ETA.

Robert12/6/2014 12:20:25 AMThank you very much for following up with that information.

We will escalate this issue to be looked into further.

stetsonaw12/5/2014 11:57:58 PMI have an alternate account that I created a year ago, (named stetsonawTEST), and when I log in with that, I'm able to see the profile, which is currently at Level 2. So it's definitely something with this profile (stetsonaw). Thanks for getting back to me so quick.

stetsonaw12/5/2014 11:53:46 PMIt started on Monday of this week. When I log in through Unity on PS4, I get the same thing, blank page, can select my profile, and the placeholders come up. When trying to access acinitiates.com, after signing in, the developer java developer shows the following:

6971e751.scripts.js:1 ___ ______ __
/ \ / || |
/ ^ \ | ,----'| |
/ /_\ \ | | | |
/ _____ \ | `----.| |
/__/ \__\ \______||__|

FORBIDDEN ACCESS -----------------------------------------------------------------------------

You tried to access features solely intended for tech operatives of the Assassins Brotherhood.
Your profile has not been found in the following lists of active agents:

Jose Araiza
Sylvain Breton
Stephane Calixte
Kyle Chan Thim
Hyun Cho
Nico Collin
Samuel Daher
Patrice Desroches
Benjamin Goulet
Nicolas Jaujou
Alexis Jolis-Desautels
Alexandre de Lamberterie
Yves Lançon
Christine Landry
François Lapierre-Messier
Steve Lapommeray
Samuel Leblanc
Pier-Olivier Leclair
Anthony Marcantonio
Gabriel Matthews
Philippe-Antoine Ménard
Ludivine Munch
Maxime Pépin
Eric Rocheleau
Louis Sarrazin
Karl St-Jacques
Stephen Watson

If you are not an employee of Abstergo or one of its subsidiaries,
we invite you to return to ACInitiates.com and join as an Initiate to fight on our side.
(index):1 Font from origin 'http://d3bn78kc7qbjb6.cloudfront.net' has been blocked from loading by Cross-Origin Resource Sharing policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://acinitiates.com' is therefore not allowed access.
ba5a3014.vendor.js:1 Resource interpreted as Font but transferred with MIME type application/x-font-truetype: "http://d3bn78kc7qbjb6.cloudfront.net/rc-0.0.0.322/styles/fonts/AC3_AbstergoSans.ttf".
ba5a3014.vendor.js:2 TypeError: Cannot read property 'aciCard' of undefined
at http://d3bn78kc7qbjb6.cloudfront.net...ipts.js:8:1258
at k (http://d3bn78kc7qbjb6.cloudfront.net...dor.js:2:17700)
at http://d3bn78kc7qbjb6.cloudfront.net...dor.js:2:18377
at k.$eval (http://d3bn78kc7qbjb6.cloudfront.net...dor.js:2:23270)
at k.$digest (http://d3bn78kc7qbjb6.cloudfront.net...dor.js:2:21974)
at k.$apply (http://d3bn78kc7qbjb6.cloudfront.net...dor.js:2:23589)
at f (http://d3bn78kc7qbjb6.cloudfront.net...ndor.js:2:3840)
at r (http://d3bn78kc7qbjb6.cloudfront.net...ndor.js:2:5875)
at XMLHttpRequest.w.onreadystatechange (http://d3bn78kc7qbjb6.cloudfront.net...14.vendor.js:2 (anonymous function)ba5a3014.vendor.js:2 (anonymous function)ba5a3014.vendor.js:2 kba5a3014.vendor.js:2 (anonymous function)ba5a3014.vendor.js:2 k.$evalba5a3014.vendor.js:2 k.$digestba5a3014.vendor.js:2 k.$applyba5a3014.vendor.js:2 fba5a3014.vendor.js:2 rba5a3014.vendor.js:2 w.onreadystatechange

Robert12/5/2014 11:47:28 PMThank you for contacting Ubisoft Support.

We appreciate that you went through the effort of testing the website on various browsers to see if the issue was still present. Did you first experience the blank page after the maintenance this morning or did this occur prior to that? If prior, what date?

Also, since the issue occurred, have you tried logging into an Assassin's Creed game to attempt to trigger the syncing process again?

Any information you can provide would be greatly appreciated!

stetsonaw12/5/2014 9:37:31 PMAdditional screenshot.

stetsonaw12/5/2014 9:37:03 PMGet the following when trying to log onto Initiates via Chrome (latest beta, Chromebook), but also Dolphin Zero and Chrome on Android. Guest mode on the Chromebook does the same. Screenshots, which were taken after this morning's maintenance, are attached.