[IMPORTANT]Latest Update to the AC Initiates Platform | Forums

[wolfviking]

The fact that initiates is still screwed up is absolutely absurd. There is now reason this should have been going on as long as it has. You guys have chosen to make this a part of the games, so it should be a priority. If you don't want it to be a priority, then DO NOT lock stuff behind this crap. There is absolutely no excuse for this.

[Ezhno]

I'm also sick and tired of the infinite loop of "file a ticket with Ubi Support" and Ubi Support responding with "keep checking the forums for latest info".

Is this some kind of sick joke? Who on earth is managing AC:I? Who is responsible for this lunacy?

The forum moderators can't do much to fix issues that aren't related to the forums. It simply isn't within the powers they're given to do their job. As far as support goes, they may not be able to actually fix these issues but, instead, might be flagging accounts suffering these errors so that an actual fix can be determined. I don't work there, I don't know.

That said, it is nothing short of obnoxious the way that ubisoft support itself operates. They close tickets without even giving a response. They don't read anything you've written and respond to something TOTALLY different than what you've asked. And, they're slow. Very slow. Even if all ubisoft products were working flawlessly, this would be an unacceptable situation. However, it is obvious that there have been issues with ubisoft products and that just makes the whole situation far worse than it needs to be. The next biggest issue for ubisoft, right behind their software problems, is their support system. It puts customers off of their products and creates brand dis-loyalty.

Hopefully, with the amount of complaints on the forums regardless of how many threads get closed, it will be a sign that things aren't right and customers aren't happy. I believe an actual fix is forthcoming; not necessarily soon.

[SeleneWolfe]

Hmm trying the "30 minutes" thing... Rogue isn't synced at all yet. Brotherhood is messed... says Started 15% even though I completed it... Revelations makes less sense than that even.... Completed with 0% sync... How does that even work?... AC 2 says Started with 68% sync I have finished all these games =w=;

[monkey-boyxx]

I havent got my AC Legacy data yet. Only on ACU

[Brownie5262]

"We are currently aware of the issues with Assassins Creed Unity's companion app, and the corresponding Initiates program

this is currently being worked on as you may know we unfortunately do not have a workaroud or a time of completion.

I would advise that you check http://blog.ubi.com/assassins-creed-unity-update/

for any new updates or fixes as they become available."

This is the answer I got when I opened a ticket about my Initiates account being blank, it doesn't even answer what I asked about.

[adamglory]

*Pokes head in*

Still no solution? Okay, well, Shadow of Mordor just came in the mail yesterday, so I'll be playing that for now. Let me know when Patch 4 gets released. And Dead Kings (I've been looking forward to the new content)

[Hallywood34]

Open Alpha Initiates was great. I don't really understand the point of this new version of Initiates. It seems boring. No database, no forums. What was the point of doing all the missions, lost memories, etc. and keeping up on all the surveillance and database entries if that stuff is just gone? The podcast Escoblades posted says that they "aren't focusing on that aspect right now." Okay. Does that mean you have to get rid of the stuff you already had?

[TheRealDABhand]

They can't even do the simple stuff right either. For me to get my games noticed and added they want me to replay the games for 30mins at least... yeah just let me download 100GB+ to just do that Ubisoft...

Useless, getting really fed up, and I am glad I never bought the Season Pass, not after the ACIV Season Pass scam.

[Grizz_PSN]

So, my sync with the Initiates site has stalled.. no new XP since Dec 4 (it's the 8th here in Australia now), and since the last XP update I have finished AC:Lib HD to 100% and gained a few points in some of the older games (I've been slack since the website went into the extended maintenance period post-Black Flag)... *sigh*

EDIT: also - still no AC:Ro data either..

[tkcjams]

A week gone by and still no data sync. Zilch. Not paying full price for half a game so no unity until this is all sorted.

"I don't always test my program code, but when I do.... I do it in production. Stay patient my friends".