🛈 Announcement
Greetings! The Crew forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1
    UbiVolfbane's Avatar Community Manager
    Join Date
    Oct 2012
    Posts
    4,248

    The Crew FAQs Checklist

    Below you will find a checklist of FAQs for The Crew! So be sure to check them out if you have any questions while you are playing!



    Connectivity Troubleshooting:
    PC
    PS4
    Xbox One
    Xbox 360

    Content:

    Uplay Actions and Rewards
    What content is available and how to access it
    Season Pass content

    Gameplay:

    General Wild Run FAQ


    Minimum requirements (PC)
    Free Trial

    As always, if you have any issues, concerns, or questions, please submit a ticket with a detailed description of the issue. You can submit a ticket to the Support team via "my questions" here: https://support.ubi.com. Be sure to include the console, game, key and/or error message when submitting a ticket along with detailed description. The team in your region should be able to assist you properly. Never hesitate to reach out to the Support teams!

    Never Drive Alone!
    -Volfbane
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    9,511

    Troubleshooting for various issues & Connectivity

    If you are experiencing issues with your game, these basic troubleshooting steps are a good place to start!

    • We recommend starting with checking the system requirements of the game.
    • If you meet or exceed the requirements, we recommend verifying the files for the game. This checks for corrupt or missing files.
      • Uplay instructions here
      • Steam instructions here
    • If that does not help with the issue you are experiencing, and you are experiencing crashes or performance issues, please try the steps in our PC basic troubleshooting guide.
    • If you need further assistance after completing these steps, please feel free to create a post. You may also reach out to Ubisoft Support here. If creating a support ticket, please include your MSINFO/DXDIAG system information so our agents can offer personalized assistance.
     1 people found this helpful
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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    9,511

    PS4 and Xbox One troubleshooting for various issues

    If you are experiencing issues with your game on console, we recommend starting with these steps!



    If you need further assistance after completing these steps, please feel free to create a post.
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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511

    Connection issues? Check here!

    If you are experiencing issues with your connection, please check out our connectivity troubleshooting guide here (PS4, Xbox 1, Xbox 360, PC)

    We also strongly recommend setting up a static IP for your PC/Console. Instructions on how to do this can be found here: PC, PS4, Xbox One.

    If you are still experiencing issues, please feel free to create a post. Please include the error code [if receiving one], your region, and your ISP.
    • Example: [Error Code] Eastern US, Comcast.


    You can also reach out to Ubisoft Support here. If reaching out to support via our ticketing system, please include a screenshot of your port forwarding. Please do not post this information to the forums.
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