Below you will find a checklist of FAQs for The Crew! So be sure to check them out if you have any questions while you are playing!
Connectivity Troubleshooting:
PC
PS4
Xbox One
Xbox 360
Content:
Uplay Actions and Rewards
What content is available and how to access it
Season Pass content
Gameplay:
General Wild Run FAQ
Minimum requirements (PC)
Free Trial
As always, if you have any issues, concerns, or questions, please submit a ticket with a detailed description of the issue. You can submit a ticket to the Support team via "my questions" here: https://support.ubi.com. Be sure to include the console, game, key and/or error message when submitting a ticket along with detailed description. The team in your region should be able to assist you properly. Never hesitate to reach out to the Support teams!
Never Drive Alone!
-Volfbane
If you are experiencing issues with your game, these basic troubleshooting steps are a good place to start!
- We recommend starting with checking the system requirements of the game.
- If you meet or exceed the requirements, we recommend verifying the files for the game. This checks for corrupt or missing files.
- If that does not help with the issue you are experiencing, and you are experiencing crashes or performance issues, please try the steps in our PC basic troubleshooting guide.
- If you need further assistance after completing these steps, please feel free to create a post. You may also reach out to Ubisoft Support here. If creating a support ticket, please include your MSINFO/DXDIAG system information so our agents can offer personalized assistance.
If you are experiencing issues with your game on console, we recommend starting with these steps!
- For PS4, we recommend our basic PS4 troubleshooting guide.
- For Xbox One, we recommend our basic Xbox One troubleshooting guide.
If you need further assistance after completing these steps, please feel free to create a post.
If you are experiencing issues with your connection, please check out our connectivity troubleshooting guide here (PS4, Xbox 1, Xbox 360, PC)
We also strongly recommend setting up a static IP for your PC/Console. Instructions on how to do this can be found here: PC, PS4, Xbox One.
If you are still experiencing issues, please feel free to create a post. Please include the error code [if receiving one], your region, and your ISP.
- Example: [Error Code] Eastern US, Comcast.
You can also reach out to Ubisoft Support here. If reaching out to support via our ticketing system, please include a screenshot of your port forwarding. Please do not post this information to the forums.