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  1. #1

    ACU Companion App - Premium-Version LOST!!

    - Country + SKU (ex: Russia Digital only)
    Austria

    - Username and/or Gamertag
    Picco83 (nicePiccolo@gmx.net)

    - Frequency- (How often is it mentioned. How often does it happen to you?)
    Since the error occurs, everytime.

    - Occurrence- Since when does it happen? (This helps identify if it is a Patch or DLC that is the source of the Bug.)
    A few days ago.

    - Describe what the issue you've encountered is. - (ex: Activating the game? Issue with a specific part of the game? Mission, achievement, etc.)
    Lost premium-version of the ACU Companion App.

    - Help us understand the flow? What did you do before this error occurred? A written description is best and include a screen grab if possible. (ex: "When I launch from the desktop it crashes." "I received this error message: Error xx6546")
    Bought the premium-version of the companion app a few days ago and used this version for about a day, until everything changed back to the normal version. Everything I kept was the premium assassins, everything else seems to be lost (eg. more space for assassins). Instead, the app keeps asking me to buy everything again, eg. if I want to use the additional place.

    Have some screenshots, but don't know how to upload them.
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  2. #2
    I have a same problem, mi Uplay nick is: juanantonio1985 and my platform Android.
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  3. #3
    I had this problem too but it came back with reloggong in Uplay .
    Hope this helps
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  4. #4
    Originally Posted by Jesterxav Go to original post
    I had this problem too but it came back with reloggong in Uplay .
    Hope this helps
    Thanks but I've tried and it has not solved.
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  5. #5

    Exactly the same here.
    Premium version of the APP and all my progress simply lost in a few days.
    Please, fix this problem.

    My uplay account username: Jeddo815; I'm using the companion app on samsung galaxy tab 3 android kitkat.
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  6. #6
    Yesterday I lost the premium and now I lost all progress ...
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  7. #7

    Relogging in Uplay didn't helped.
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  8. #8

    Hello?!

    Calling for support here, Ubisoft!! I payed for someting I didn't received!!
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  9. #9
    Originally Posted by Picco83 Go to original post
    Calling for support here, Ubisoft!! I payed for someting I didn't received!!
    Same. Lost premium (four bucks or whatever). Lost all progress.. Pretty annoyed by that.
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  10. #10
    lost premium but didn't lose progress... still annoying since I paid for this ! oO
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