Ok, this is getting ridiculous. I am genuinely stunned.
Please let us the customers -who paid a premium to pre-purchase this game- know when we can reasonably expect the next patch that will fix the black screen issue that many have been experiencing.
I can't believe I have to actually post this request!? It has been nearly 2-days since I installed this of-the-shelf game on my computer and I (like many other people) have not spent one second playing it.
Enough is enough. This is nuts!
Community Manager/Developers please let us know when we can expect a patch to fix this problem. This is not an unreasonable request.
If it is going to be days, then please let us know. If it is going to be hours, then please let us know. Silence, with the occasional "soon" post is NOT good enough.
You guys who are also experiencing these issues out there, please contribute to this thread and make it known how dissatisfied we are with this extremely poor service.
Also, I suggest you start posting screenshots and links of these forum complaints around the internet. People need to know how ubisoft treat their customers.
Totally agree with the op. I spent many hours downloading yesterday, with a break half way as the ubi servers crapped out, only to find after 30gb my (expensive) game won't play. I'm one of many. And not even a single sorry from ubi.
Its got till the end of the day to work, or at least have a formal response in place. Then I want my money back, seriously.
Well, I recall that I've seen some Community Manager dude in this forum acknowledging the issue and posting something like "The team knows about and it's been worked on" or something.
And there was this blog post:
Blog
Other than that, I agree, there should be more "community work" by those appointed to do so. More talk, more answers, more involvement.1. PC Crashes: Some players have been reporting problems loading the game that result in a crash that manifests as a black screen. We have been able to reproduce this internally. While we are just starting to investigate this, our initial findings suggest that this may be the result of the presence of certain peripherals that are causing conflicts.
Thanks for the post Kamelle.
I noticed that ubisoft update and I personally found it grossly inadequate and a touch condescending.
The post makes the implication that the fault is not of Ubisoft. They are suggesting that the fault is in the peripherals! Really? They said it themselves "the presence of certain peripherals that are causing conflicts.".
The only two peripherals I have attached to my computer is a USB keyboard and a USB mouse. That's it. I have run EVERY game for the past few years without problem, including Farcry 3.
Are they suggesting that now these peripherals have somehow magically become a problem? Or is it more reasonable to surmise that they are simply trying to avoid responsibility by failing to admit that they did not adequately test the code of their game. That they rushed the game out. Why is it so hard for them to admit error on their side? They ****ed up with the coding. Simple.
My other problem with this "update" is that there is no comment on when we can expect to have this game fixed.
Are we expected to wait, hours, days, months?!
It is outrageous.
Hi Guys, as soon as we have an ETA for the next patch we will let you know. Patches must be tested before being released.
In the meantime please ensure you are opening a ticket with Technical Support https://support.ubi.com
Ubi-Mush are you for real? You have just completely done what the OP asked you not to do and given another crap, generic response. Also in reply to your post
"Hi Guys, as soon as we have an ETA for the next patch we will let you know. Patches must be tested before being released."
I would point out THAT GAMES NEED TESTING BEFORE RELEASE! On top of that the way you guys are "handling" this issue is just unacceptable. I collected my game at midnight Monday and haven't got passed clicking on NEW GAME yet... Thanks a lot! The game did not install correctly off my disks and I have probably downloaded approx 50GB of data trying to get it all to work with no end result.
Thanks for nothing, money back anyone?
Shame the game wasn't XDOriginally Posted by Ubi-Mush Go to original post
Originally Posted by Ubi-Mush Go to original post
I have had a ticket open for most of the day without any response, of which I expected. You're the umpteenth mod to say that by the way, it is adding to my frustration.
Secondly, your response was just an other "soon", thus you didn't actually add anything to this thread.
In actual fact your response was worse than a mere "patch will come soon" because you said we would "soon" get an ETA for the ETA of the patch. A soon for the soon.
Also, stating the obvious will never earn you brownie points (eg, "patches must be tested before being released")
Mind-boggling.
Trust me, not responding to my post is better then responding (that is unless you actually have real information). A parochial "we understand your frustration, we appreciate your patience" response will just further aggravate people.
Just let us vent, that is the least you can afford to the frustrated customers (and once fans) of Ubisoft.
UBISOFT,
This is not an acceptable way of addressing the problem. Many customers cannot use the product that you have released.
As someone who works for a software development firm, I can assure you that if a large number of my customers reported an issue as serious as this, and we didn't provide an ETA on a fix, we would be soon out of business.