Any joy?Originally Posted by demonicminds Go to original post
This solution worked for me. It seems the error has something to do with one of the DirectX files called "D3DX9_43.DLL" located in C:\Windows\System32Originally Posted by a6ncf Go to original post
You need to delete this file and reinstall DirectX. Follow the instruction shown in the youtube link below:-
https://www.youtube.com/watch?v=uELClelilho
Just read this, not had chance to view link above, as on work. When i finish,.ill report backOriginally Posted by a6ncf Go to original post
Please contact Ubisoft Support and let them know you're experiencing this error. They'll be able to investigate this further for you.
You'll find them here: https://support.ubi.com/en-us/
Sorry for the frustration.
Yes did this immediately and attached DXDIAG... got my reply overnight (this morning UK) and the response is.... to ask for the DXDIAG file....Originally Posted by EvilPixieGrrr Go to original post
I have re-attached and sent back in...
Thank you, will try this - fingers crossed...Originally Posted by psychosaz Go to original post
I find that's currently.a waste of time, even more so clogging up messages they have to sift through. If they dont know this problem exists, then me mentioning it will be a waste of time, not to mention waiting 1-3 days for an automated reply no doubt.Originally Posted by EvilPixieGrrr Go to original post
Need to talk to someone direct, explaining what to do, not faff around with support tickets. Thankfully, ubi soft non employees who know these games come on here & offer solutions right away.
Ive also heard that support doesnt have the time to go through the forums, but iin actual fact, coming on the forums explaining & offering solutions to problems MAY ACTUALLY be quicker, than going through support tickets 1 by 1 because it reaches a greater audience.
well, that didn't work for me. trying to install DX9 as mentioned, it says:
An internal system error occurred. Please refer to DXError.log and DirectX.log in your Windows folder to determine the problem.
well, that sucked.....
[11/21/14 16:59:50] module: dxupdate(Jun 2 2010), file: dxupdate.cpp, line: 5725, function: DirectXUpdateInstallPlugIn
Failed API: SetupIterateCabinet()
Error: (32) - The process cannot access the file because it is being used by another process.
Unable to iterate through D:\Games\FARCRY~1\Support\Software\DirectX\Mar2008 _d3dx10_37_x64.cab. The file may be damaged.
--------------------
[11/21/14 16:59:50] module: dsetup32(Jun 2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn
DirectXUpdateInstallPlugIn() failed.
--------------------
[11/21/14 16:59:50] module: dsetup32(Jun 2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX
InstallPlugIn() failed.
--------------------
[11/21/14 16:59:51] module: dsetup32(Jun 2 2010), file: dsinline.h, line: 302, function: DXRemoveFile
Unable to remove C:\Users\Taner\AppData\Local\Temp\DXD96D.tmp.
--------------------
[11/21/14 16:59:51] module: dsetup32(Jun 2 2010), file: inline.h, line: 220, function: CleanUpDirectory
Unable to remove: C:\Users\Taner\AppData\Local\Temp\DXD96D.tmp\infin st.exe which is locked, reason = 32.
nope, what about you? tried reinstalling & Youtube guides to no avail.Originally Posted by a6ncf Go to original post