After scouring the forums, twitter, reddit and Facebook. Users with Far Cry 4 stuck in Preload and no option to play contacted Ubisoft. They had the support rep delete and add the game to their account to resolve. You can access your orders account and see your activation key but when trying to activate, you'll be prompted with the key is already in use with another account. They close at 9pm EST.
(888) 824-7038
http://forums.ubi.com/showthread.php...isoft-Support?