contact SUPPORT
open a support ticket with Ubisoft Support at https://support.ubi.com by clicking on My Questions in the upper left corner of that page.
if they do not answer your ticket ...after a few days (support tickets can take up to 48 hrs to get a response)
try to contact them via social media to see if they can update your ticket (US only)
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/ubisoftsupport
(have your support ticket number handy when you try those options)
for Uplay Account Support you can try to contact them by Phone
you can find phone number\ support options \ and support hours information @ https://support.ubi.com/en-US/faq/9/...0000000ee8ACAQ