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  1. #1

    PC - All my games work. Just not ..this one. - Black screen upon Launch from steam

    No fixes work. Why is it they can't get a simple machine like mine to work?

    I7-3770
    32 gig ram
    8.1 enterprise
    Logitech G19 KB
    G13 keypad
    G35 headset
    SAITEK x52
    Xbox 360 controller for pc

    I have this connected and yup tried it without but I've never had a game have an issue even AC:Unity. (we know how that is going for your PR right now)

    I want to know WHY your phones are busy. WHY your chats don't work. WHY your servers are down. ? WHAT IS THE ISSUE WITH THE PC VERSION!!!!

    IF you can not answer this ...then at least how do I reclaim the wasted money?

    -FORMER Ubisoft defender/Gamer
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  2. #2

    Fyi

    Troubleshooting as it were.
    -Reloaded game multiple times
    -Version checked
    -Disconnected all usb devices ran a old kb/mouse to test with same crash results upon steam launch
    -Rage at failure of game has been noted.
    -Waiting for a fix for another game once again.
    -Lesson learned: Don't pre-order no matter how much you want it from Ubisoft
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  3. #3
    Ubisoft, what u do you expect ? Just wait few weeks till it works again... or just book ur money back.
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  4. #4

    Invalid answer

    Originally Posted by Lilzhim Go to original post
    Ubisoft, what u do you expect ? Just wait few weeks till it works again... or just book ur money back.
    Your answer does not fix the issue.
    You also seem to not notice how you can not get your money back from Steam.
    Real answers are desired. Not more smug stupidity.
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  5. #5
    Currently, the users have found a fix where if you unplug your usb devices the game might work. Other than that, if it still isn't working you are SOL.
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  6. #6

    Yup

    Originally Posted by Sandcracka Go to original post
    Currently, the users have found a fix where if you unplug your usb devices the game might work. Other than that, if it still isn't working you are SOL.

    Yup I am SOL as even the largest thread out there folks have the same issue

    I suppose we just wait. Its not worth it. Lets just hope this gets resolved before the weekend.
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  7. #7

    anyone got some news? im sitting here with a real bad mood im sick of this **** had a bad day came back want to play but nooo....
    i also tried to unplug all usb devices but still crash after launch in the loading screen.
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  8. #8

    status

    Originally Posted by Creedola Go to original post
    anyone got some news? im sitting here with a real bad mood im sick of this **** had a bad day came back want to play but nooo....
    i also tried to unplug all usb devices but still crash after launch in the loading screen.
    So far no luck. I did get through via phone to get an option to listen to the refund policy (they don't give refunds) it was automated.

    I got to the queue for calls but it now says they are unable to accept more calls as the queue is fulll.

    Advice...we wait ..By now they have to know of the issue.
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  9. #9
    del170109032657's Avatar Community Manager
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    Jul 2013
    Posts
    1,882
    Hey hatchet724,

    Have you attempted to verify the game data through steam? If not, try this. If so, submit a ticket to our support here: http://support.ubisoft.com

    They might just be able to help you work through this issue!
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  10. #10
    Originally Posted by JasonParadise Go to original post
    Hey hatchet724,

    Have you attempted to verify the game data through steam? If not, try this. If so, submit a ticket to our support here: http://support.ubisoft.com

    They might just be able to help you work through this issue!
    Yeah I dont think that will happen considering UbiSoft, ****ed up on Watch Dogs, AC Unity, and this as well. And all of it steams from is Ubisoft not complying with hardware manufactures. Proven fact, no one should have to disconnect any USB device, why, I bet you did not know that Windows 98SE was the first OS to implement this. Also as a developer for software, as a company you have to get permissions from all software had hardware manufactures. Especially with IEEE.

    You're company as a whole has a lot to learn on the development side. All keyboards, mice are USB today, they are no longer PS/2 or AT. You all better get with the program. Sure we expect some bugs here and there. However the last three releases you all have put out to the market has issues with hardware and software. No one should ever have to comply as a customer to you all. Did you're company get with the following Razor, Logitech, Microsoft, Intel, Nvidia, ATI, AMD, IEEE, Gigabyte, Asus, MSI, DFI, ect...? I think not. You were supose to release a Alpha and a beta to the companies to check and make sure that your product works with out too many issues.

    We will see how "The Crew" release goes before class action lawsuits take place. That would be the fourth major release by your company. Considering the number of complaints given for just the three that were recently released this year, I would not be surprised if or that you will loose several customers.

    FYI, I did check with the companies I mentioned up above, and not one of them execpt for Intel and Nvidia knew about issues. AMD, ATI, Microsoft, Logitech, Razor, Huculese never recived a beta, or even Alpha of the software you were to release. The company I work for has to also comply with this to make sure there are no hardware issues and if there are, we work on it. Where as you're company did not. Sad really considering you should have known better as a corporation .
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