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  1. #1

    DTS - Dolby Digital 5.1 surround Not working

    Hi,

    The ubisoft support not working. Its impossible to send a question. The system propose same answer " Solved Problem" to clic it.

    So i would like to report the same issue than watch Dogs.

    5.1 surround system DTS - Dolby Digital not working.

    My drivers is up to date.

    For watch dogs no update since August.

    So i am afraid because its the second collector games that i bought and i can't to play it.

    So XMisty, If it possible to help the community of users that have this issue.

    We have nothing for to be heard by Ubisoft. Just Community manager on the forum.

    Please communicate about that.

    Thx. Webside.
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  2. #2
    X1m0X's Avatar Junior Member
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    Originally Posted by webside Go to original post
    Hi,

    The ubisoft support not working. Its impossible to send a question. The system propose same answer " Solved Problem" to clic it.

    So i would like to report the same issue than watch Dogs.

    5.1 surround system DTS - Dolby Digital not working.

    My drivers is up to date.

    For watch dogs no update since August.

    So i am afraid because its the second collector games that i bought and i can't to play it.

    So XMisty, If it possible to help the community of users that have this issue.

    We have nothing for to be heard by Ubisoft. Just Community manager on the forum.

    Please communicate about that.

    Thx. Webside.

    I have the same problem, opened a thread, no answer and was closed suggesting contact support, I did and they asked me to provide them with the usual dxdiag and msinfo32 files(...). also my game takes about 5min to startup at the beginning on my pc (which is a SSD based 16GB i7 4ghz beast) and their answer was "pcs are different one loads in 1 min another in 5 min depending the configuration , lol" .dont hold your breath
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  3. #3
    Watch Dogs has had the same issue since May. Ubisoft support eventually said they are working on it, but I doubt it will get fixed. The moderators can't help you. This game is suffering from the same issues Watch Dogs had at release that never have been fixed.

    Ubisoft Support respond as if they have no clue, conversating in circles. Out of the 3 AAA games they released this year, 2 have DDL problems.
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  4. #4
    BWX232's Avatar Senior Member
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    Oct 2012
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    2 channel stereo SUCKS and ruins the game..


    WIN 7 64

    Realtek on Asus motherboard

    Realtek® ALC892 8-Channel High Definition Audio CODEC

    - Supports : Jack-detection, Multi-streaming, Front Panel Jack-retasking
    Audio Feature :
    - Absolute Pitch 192kHz/ 24-bit True BD Lossless Sound
    - Blu-ray audio layer Content Protection
    - DTS Ultra PC II
    - DTS Connect
    - ASUS Noise Filter
    - Optical S/PDIF out port(s) at back panel

    DTS NEO:PC


    Some more info:
    http://www.realtek.com.tw/products/p...Level=5&Conn=4


    Direct Sound 3D™ compatible
    I3DL2 compatible
    7.1+2 channel multi-streaming enables concurrent gaming/VoIP
    Emulation of 26 sound environments to enhance gaming experience


    DACs with 95dB SNR (A-weighting), ADCs with 90dB SNR (A-weighting)
    Ten DAC channels support 16/20/24-bit PCM format for 7.1 channel sound playback, plus 2 channels of concurrent independent stereo sound output (multiple streaming) through the front panel output
    Two stereo ADCs support 16/20/24-bit PCM format, multiple stereo recording
    All DACs supports 44.1k/48k/96k/192kHz sample rate
    All ADCs supports 44.1k/48k/96k/192kHz sample rate
    Primary 16/20/24-bit SPDIF-OUT supports 32k/44.1k/48k/88.2k/96k/192kHz sample rate
    Secondary 16/20/24-bit SPDIF-OUT supports 32k/44.1k/48k/88.2k/96k/192kHz sample rate
    16/20/24-bit SPDIF-IN supports 44.1k/48k/96k/192kHz sample rate



    Optional Dolby PCEE program, SRS TruSurround HD, SRS Premium Sound, Fortemedia SAM, Creative Host Audio, Synopsys Sonic Focus, DTS Surround Sensation | UltraPC, and DTS Connect licenses





    Works with most every other game about there.. What the hell Ubi!? FC3 5.1 surround worked Why do you break it for FC4?

    Fix this crap!



    DATASHEET
    ftp://23.251.207.30/pc/audio/ALC892-...aSheet_1.3.pdf


    Common hardware! Should work!
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  5. #5
    Reply from Ubi support:

    Firstly can you please confirm that your Dolby Digital 5.1 system is correctly configured on your computer. To do this please view the following:

    - Right click sound icon in the system tray at the bottom right of the screen
    - Click Playback devices
    - From here choose your speaker set up and click configure
    - Ensure this is set to show how your system is actually set up and try playing the game again and see if this problem continues
    They don't seem to be taking it seriously and believe consumers are at fault!?
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  6. #6
    BWX232's Avatar Senior Member
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    I fixed this with a workaround. I hooked up HDMI from GTX670 directly to home theater receiver and then hooked up receiver to TV.. Then disabled the sound device on-board motherboard and used sound device on video card.. I had to then set up speaker configuration for 7.1, and it goes to receiver as 7.1 channel MPCM, and then I get surround sound in the game.

    If I switch inputs on receiver while game is running in background,m I lose all sound in game, while sound still works on PC though. So there must be some bug where the sound stops working if HDMI isn't connected which sounds a lot like DRM. Not sure what's going on there.
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  7. #7
    Originally Posted by Sirbats Go to original post
    Reply from Ubi support:



    They don't seem to be taking it seriously and believe consumers are at fault!?
    This is why I won't be buying Far Cry 4 or any other Ubisoft game, until this issue is fixed.
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  8. #8
    Will this problem be buried like it has been in Watch Dogs?
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  9. #9

    I have had the same problem using an ASUS Maximus VI impact MB with realtek ALC1150 chip.

    I only could get stero sound to work.
    However, here is a fix for that:
    http://forums.guru3d.com/showthread.php?t=391553

    This is not very straight forward. But it comes with the benefit of unlocking all Surround modes of the chip. And 5.1. works fine for me in FC4 since than (an no sound issues at all). I wish I could just run the GraphEdit application as task icon instead of an open task bar item.
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  10. #10
    BWX232's Avatar Senior Member
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    Originally Posted by Sirbats Go to original post
    Will this problem be buried like it has been in Watch Dogs?
    Probably.
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