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  1. #161
    WID992007's Avatar Senior Member
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    Sep 2007
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    Originally Posted by SnipeStar Go to original post
    i'm using Win 10, and this does not work for me. I tried Win 8 compatibility as well, and neither work.
    open a support ticket with Ubisoft Support at https://support.ubi.com by clicking on My Questions in the upper left corner of that page.
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  2. #162

    Tickets are horrid

    This game won't even load. It crashes before the initial screen loads. Upon looking in the Windows event logs I see this error: Faulting module path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\overlay64.dll. I researched this and here I am after finding this thread. This very old thread for an old game, yet the same issue.

    My days of tolerating hours of jumping through hoops to get a game to work has been long gone for some time (I'm an older gamer). I did want to post some information though. This is not a hate post. I've been enjoying Ubi Soft titles since the 90's. In fact the first thing I want to say is in defending their support and hopefully explain many users gripes of tickets.

    I did both hardware and software support for over 10 years. I'm A+ certified and even had my own business for a few years. Support throughout this thread states what a customer with an issue really doesn't want or need to hear (read). "Open a ticket!". This is the worst thing in the world to have to read when you buy something that doesn't work. We shouldn't even have to research why it isn't working let alone open a ticket that won't come close to a quick remedy to something that is "not our problem". If it truly is Nvidia drivers still after all this time then I can only wonder why they ignore it. I have 22 new games that I've bought in the last 3 months. New as in new to me. At least half are around the age of Far Cry 4. None have issues other than Far Cry Primal. Bugs yes, failing to starti or crashing like this, no. My belief is (cannot be) 100% Nvidia's or ATI's drivers. More than likely it's code that doesn't play nice with their drivers or simple issues with direct draw at time of launch. In any case this is an ancient issue to a $70 dollar old game.

    Now for the understanding to support. I worked for 3 companies that were fixated on support tickets. ALL of us in support hated them as much as our client base and I know dozens of support techs still in the industry that can't stand them. In fact I don't know a single one that likes them. A forum is a knowledge base. The term "Necro" is very misused and rarely understood. If one searches the net for overlay64.dll issues and they find a thread like this, it's relevant and new information should be added to it as a knowledge base. CEO's, investors, QA, basically anyone other than support use their tickets as a pulse of their biggest issues. An upper tier support technician can swear to their boss that the biggest issue is A, but if their are 3 tickets for issue A and 7 for issue B then issue A will not get developer or QA time. For them it's something they can quickly run a crystal report on and present data on pie charts and what current issues are. It's a failed system because from my years of experience I can easily say that most people will not open support tickets. One thing we did in support to help things on both sides was to spend a fair chunk of our time open tickets ourselves. It cost the company a combined 80hrs a week I imagine but their need for their ticket system forced it if we were going to have accurate data. Their own fault in other words. In the higher echelon way of thinking goes "If there are no tickets, there must be no issue". I feel the pain of support but it's a failed system and if it weren't for forums, gaming companies wouldn't stand a chance at all.

    So no my information. Basically same as others but my specs are:
    Titan Z
    i7 5960
    128gb ram
    MSI Godlike MB
    Win 10 Pro 64 bit
    Far Cry Gold bought and run via Steam (thus Uplay launcher).
    Steam, and all of my games and applications are not installed in my C drive and I have full ownership (admin rights).

    Game starts to launch and just as it tries to tell Direct X to go full screen I get the overlay64.dll error. I tried all of normal approaches to fixing it such as compatibility and disabling shadow play but I didn't, and will not uninstall any usb devices for something that is being said to be a nvidia driver issue. I wouldn't do such a thing if my $3k Adobe suite stopped working or CAD said it was the only fix. That's for QA or a beta team, not a customer. It's been years since I've seen what I think it is, but after a couple dozen attempts it's obvious it crashes during direct draw initialization (when direct x starts to take code and go to GUI). I read through all 17 pages and see many users use surround gaming or have high res monitors. The questions were never asked of them but in many cases I've seen issues where this is the issue and the way the launcher starts the app it doesn't do so initially for a single monitor setup. All apps should to rule out amateur code issues with direct draw and users like me that have multiple monitors but not intended for gaming (different sizes, resolutions). Direct X takes control in full screen and back years ago games would have a separate launcher for settings PRIOR to running the game. This was key for troubleshooting and just the ability to first tell a game to try windowed before launch would point to the issue in seconds, not years. I didn't snoop around to find a config file a could edit to test some theories but I don't have time or patience for verbose diagnostics for a game anymore.

    I have their Far Cry Primal and it at least ran. It didn't work correctly however and again, I see it as really amateur or old code. Loved the game but from start to finish I was never able to change a setting such as changing screen resolution without it crashing.I played the entire game at a low resolution (the default). If this game at least ran as Primal did I would keep it. I would not like it, but I wouldn't have got a refund like I did with FC4. Easy to do when it's easily proved with Steam that you have less than 2hrs play time (in this case, 0 seconds).

    Companies need to post known working solutions and not block them from public use without a ticket. Both the customer and support would be much better off and the higher ups can save their reports in seeing doing such a thing would greatly increase their client base and profitability.

    Sorry for the long winded post (no, I'm not) but wanted to help and I'm waiting for a video to render ;)
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  3. #163
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
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    2,280
    Originally Posted by Turbine777 Go to original post
    This game won't even load. It crashes before the initial screen loads. Upon looking in the Windows event logs I see this error: Faulting module path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\overlay64.dll. I researched this and here I am after finding this thread. This very old thread for an old game, yet the same issue.

    My days of tolerating hours of jumping through hoops to get a game to work has been long gone for some time (I'm an older gamer). I did want to post some information though. This is not a hate post. I've been enjoying Ubi Soft titles since the 90's. In fact the first thing I want to say is in defending their support and hopefully explain many users gripes of tickets.

    I did both hardware and software support for over 10 years. I'm A+ certified and even had my own business for a few years. Support throughout this thread states what a customer with an issue really doesn't want or need to hear (read). "Open a ticket!". This is the worst thing in the world to have to read when you buy something that doesn't work. We shouldn't even have to research why it isn't working let alone open a ticket that won't come close to a quick remedy to something that is "not our problem". If it truly is Nvidia drivers still after all this time then I can only wonder why they ignore it. I have 22 new games that I've bought in the last 3 months. New as in new to me. At least half are around the age of Far Cry 4. None have issues other than Far Cry Primal. Bugs yes, failing to starti or crashing like this, no. My belief is (cannot be) 100% Nvidia's or ATI's drivers. More than likely it's code that doesn't play nice with their drivers or simple issues with direct draw at time of launch. In any case this is an ancient issue to a $70 dollar old game.

    Now for the understanding to support. I worked for 3 companies that were fixated on support tickets. ALL of us in support hated them as much as our client base and I know dozens of support techs still in the industry that can't stand them. In fact I don't know a single one that likes them. A forum is a knowledge base. The term "Necro" is very misused and rarely understood. If one searches the net for overlay64.dll issues and they find a thread like this, it's relevant and new information should be added to it as a knowledge base. CEO's, investors, QA, basically anyone other than support use their tickets as a pulse of their biggest issues. An upper tier support technician can swear to their boss that the biggest issue is A, but if their are 3 tickets for issue A and 7 for issue B then issue A will not get developer or QA time. For them it's something they can quickly run a crystal report on and present data on pie charts and what current issues are. It's a failed system because from my years of experience I can easily say that most people will not open support tickets. One thing we did in support to help things on both sides was to spend a fair chunk of our time open tickets ourselves. It cost the company a combined 80hrs a week I imagine but their need for their ticket system forced it if we were going to have accurate data. Their own fault in other words. In the higher echelon way of thinking goes "If there are no tickets, there must be no issue". I feel the pain of support but it's a failed system and if it weren't for forums, gaming companies wouldn't stand a chance at all.

    So no my information. Basically same as others but my specs are:
    Titan Z
    i7 5960
    128gb ram
    MSI Godlike MB
    Win 10 Pro 64 bit
    Far Cry Gold bought and run via Steam (thus Uplay launcher).
    Steam, and all of my games and applications are not installed in my C drive and I have full ownership (admin rights).

    Game starts to launch and just as it tries to tell Direct X to go full screen I get the overlay64.dll error. I tried all of normal approaches to fixing it such as compatibility and disabling shadow play but I didn't, and will not uninstall any usb devices for something that is being said to be a nvidia driver issue. I wouldn't do such a thing if my $3k Adobe suite stopped working or CAD said it was the only fix. That's for QA or a beta team, not a customer. It's been years since I've seen what I think it is, but after a couple dozen attempts it's obvious it crashes during direct draw initialization (when direct x starts to take code and go to GUI). I read through all 17 pages and see many users use surround gaming or have high res monitors. The questions were never asked of them but in many cases I've seen issues where this is the issue and the way the launcher starts the app it doesn't do so initially for a single monitor setup. All apps should to rule out amateur code issues with direct draw and users like me that have multiple monitors but not intended for gaming (different sizes, resolutions). Direct X takes control in full screen and back years ago games would have a separate launcher for settings PRIOR to running the game. This was key for troubleshooting and just the ability to first tell a game to try windowed before launch would point to the issue in seconds, not years. I didn't snoop around to find a config file a could edit to test some theories but I don't have time or patience for verbose diagnostics for a game anymore.

    I have their Far Cry Primal and it at least ran. It didn't work correctly however and again, I see it as really amateur or old code. Loved the game but from start to finish I was never able to change a setting such as changing screen resolution without it crashing.I played the entire game at a low resolution (the default). If this game at least ran as Primal did I would keep it. I would not like it, but I wouldn't have got a refund like I did with FC4. Easy to do when it's easily proved with Steam that you have less than 2hrs play time (in this case, 0 seconds).

    Companies need to post known working solutions and not block them from public use without a ticket. Both the customer and support would be much better off and the higher ups can save their reports in seeing doing such a thing would greatly increase their client base and profitability.

    Sorry for the long winded post (no, I'm not) but wanted to help and I'm waiting for a video to render
    uninstall uplay

    go to the Uplay website

    down load uplay

    install uplay to your C drive .. not your games .. just Uplay i have Uplay installed on drive C my steam games are on my other SSD drive letter E

    i think u play itself likes to be on the same drive as you have windows installed to

    try your game again

    also open Uplay settings and shut off the ingame overlay

    if you installed any extra software Disable it before you launch the game

    next check your Nvidia drivers software .. SHUT off Nvidia shadowPLAY and again make sure you exit all backround applications

    runs perfect here with Win 10 Pro with half your system

    ASUS P5 B motherboard from 2007
    Intel Core 2 Quad Q6600 overclocled @ 3.0ghz
    Asus Strix GTX 960 2 gig model _ nvidia driver version 359.06
    8 gig of old DDR 2 \ 800 ram
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  4. #164
    WID992007's Avatar Senior Member
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    Sep 2007
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    also by extra software see the tips section on the steam forums

    http://steamcommunity.com/app/298110...6486417358966/

    see section #10

    BACKROUND APPLICATIONS may also cause the game to not launch properly and you may need Exit out of them, or reconfigure them to work properly with Far Cry 4 known apps that can cause this are


    A. EVGA PRECISION


    B. MSI AFTERBURNER


    C. Riva Tuner Statistics Server


    D. DXtory


    E. Motionin Joy


    F. Anti Virus or Firewall software (AVG , Comodo, Bullguard etc.. <-- check settings)


    G. MSI true Color


    H. Evolve gameing client


    I. AMD Raptr \ AMD Gaming Evolved


    J. TeamViewer


    K. Overwolf


    see this thred to possibly fix issues with afterburner causing black screen
    http://forums.ubi.com/showthread.php...rcry-4-Crash!?


    Please see this Page where it mentions Backround Applications and how you can try to see if one is possibly causing your issue with the game NOT starting or hanging
    https://support.ubi.com/en-US/FAQ/9/...0000000eio0CAA


    And if your running windows 10 make sure you launch both Steam and Uplay as Run As ADMINISTRATOR


    this game was shipped well before windows 10 did ...and yes you may need to take that extra step to run the game
    this games engine was created years before windows 10 shipped and that change may needed to allow the game to write any save files and or configuration files , windows 10 may handle file security \ permissions in a different way, then previous operating systems did.
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  5. #165

    helppppppppp

    Hi I saw that you have an intel core i5 and a gtx 960 and the same problem as mine haha could not solve it nesesito help friend
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  6. #166
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    Originally Posted by Zoclook Go to original post
    Hi I saw that you have an intel core i5 and a gtx 960 and the same problem as mine haha could not solve it nesesito help friend
    read my above posts if nothing there helps .. CONTACT UBISOFT SUPPORT

    you can reach them here
    https://support.ubi.com/en-GB/Contact#en-gb

    FarCry 4 has run perfect on all 5 systems i have built since the day the game shipped in November 2014
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