1. #31
    Originally Posted by veovis77 Go to original post
    Have Ubisoft made any comment on this issue at all? I know lots of people have had this issue - I raised a ticket for it but have had no support reponse, yet. I know some people have been told to restart from nothing, but for so many people to be having the same problem, they really should be looking at an actual fix
    I submitted a ticket a few days ago... no response from support. They refuse to acknowledge my very respectful comments about it on the live updates feed. It's very suspicious for the moderators to comment on every FPS/etc. complaint on the live feed but to totally ignore someone who comments on the online acu.exe problem.

    Are they pretending nothing is wrong because there is no fix coming soon?
    Is it a bigger issue they refuse to admit?
    Or are they waiting to confirm that patch 3 does indeed fix this issue before commenting? <--- I hope it's this
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  2. #32
    don't know if the issue is related but I can play for two hours straight somedays, and then other days I can't play co-op because of random crashes, really annoying -_-
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  3. #33
    YazX_'s Avatar AC Volunteer MOD
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    Please try to follow these steps and see if they would fix your issue:

    The base step is to make sure you have installed Latest Graphics Drivers from Nvidia/AMD before you proceed, always do clean install for drivers, however if the game is still crashing after installing latest drivers, then try the following:

    1. Verify Game Files either from steam or UPlay depends on the version you have. (this is the most common reason for crashing due to corrupted files), to do so:

    a. Steam Version: Go to Library, right click on the game and select properties, click on Local Contents tab and press "verify Integrity of Game Cache" button.

    b. UPlay version: Click on the game then press the arrow next to "Play" button, select "Verify Game Files"

    2. Disable AV/Anti-Spyware as sometimes it conflicts with the game.
    3. Go to Startup (open Run--> Msconfig) and uncheck everything there, restart windows afterwards.
    4. Close/Disable any OSD/Overclocking/Recording softwares (Fraps, MSI AfterBurner, Gigabyte OC Guru, Shadowplay,....) before launching the game. (this is the second common reason as some programs inject a D3D hook which causes the game to crash like RTSS even in stealth mode)
    5. Backup your saves then delete them, they are located here:

    https://support.ubi.com/en-US/FAQ/9/...0000000ej5QCAQ

    And make sure to turn off "Cloud saves sync" in UPlay settings to prevent the cloud from restoring them.

    6. Go to [ACU Installation Folder]\Support folder and install DX and VC++.

    7. Make sure you have .Net Framework 3.5 and 4.0 installed. for 3.5, go to Programs and Features and click on Turn on/off windows features on the left, select .Net Framework 3.5 checkboxes and then press ok, for 4.0, download it from Microsoft website.

    8. Backup folder Documents\Assassin's Creed Unity then delete it (this folder contains files for graphics settings and controls mapping).

    9. if you have your CPU and/or GPU Overclocked, then disable OC and run them at stock settings.

    10. Run the game as Admin, if from steam, exit steam and then run steam as admin.

    11. if it didnt work, create a new Administrator account in windows and try to run the game from that account.


    NOTE: Make sure that your primary GPU is the discrete one not the iGPU aka Intel HD, this is especially for laptops.

    If none worked, try reinstalling UPlay (download it from uplay.ubi.com and scroll to the end of the page), but before that make a back up of your saves, they are located here:

    https://support.ubi.com/en-US/FAQ/9/...0000000ej5QCAQ

    if it didnt work, try moving the game to a different drive (UPlay Version only NOT STEAM), to do so:

    1. Go to UPlay settings (wheel icon next to minimize button) and set the installation path to the new parent folder on the other drive, as an example, if you want to move the game to D:\Ubisoft\ACU, then this should be D:\Ubisoft. UPlay will show a warning about already installed games will not be moved, click ok and proceed with the folder change, exit UPlay and make sure its closed on tray area as well.

    2. Open registry (Start --> Run --> Regedit), and navigate to those keys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ubisoft\As sassin's Creed Unity
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ubisoft\La uncher\Installs\720

    Back them up by Right clicking on each key and select Export, enter file name and save a file per each.

    3. Click on each key, at the right pane, you will see a key value called "installdir", double click on it to change the value to the new location you moved the game to, per our example above, it should be "D:/Ubisoft/ACU" without the quotes and note the forward slash "/", yes its "/" not backslash "\".

    4. Cut/Paste the game to the new installation folder, per our example "D:\Ubisoft\ACU"

    5. Launch UPlay/Game as admin.

    Move Game on STEAM to a difference drive:

    1. Cut and Paste the game folder to the drive you want to move the game to.
    2. Uninstall the game from steam.
    3. Install game from steam, now steam will prompt you where to install/download the game, select a drive or folder then click next, DONT CLICK ON FINISH, note it will create a folder called:

    Steamapps

    4. Go to Steamapps folder and create a nested folder called common.
    5. now cut/paste the game folder from step1 to Steamapps\common.
    6. Click Finish on Steam installation wizard and steam should start discovering Game files, once finished, it will show you download finished.
    7. Restart steam as admin then launch the game.

    if none of the above worked, download a program called PorcessMonitor from Microsoft sysInternals , add ACU.exe process to the filter and exclude all filters except File and registry access and see if there is an error about accessing Registry/File system as it might be related. And also it worth your while to check UPlay logs, they are located in Program Files (x86)\Ubisoft\UbisoftGameLauncher\logs, otherwise, please contact Ubisoft Support, link is in my sign.

    Hope it works.
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  4. #34
    Thanks for posting that, Yaz, everyday there's more and more people signing in who are experiencing it new for the first time (probably based upon their gameplay) so hopefully a few might be helped. Most of us regulars, though, have been through it all.

    Lol if I hear the someone tell me to "clean boot" one more time I'll probably have a coronary. I could probably tell you which pre-made e-mail that support will send me before I ask the question And I mean this in jest, my point is we're just waiting for patch 3 now.

    I think we just have to hope that the silence surrounding the crashing means "we've already dealt with it and it will be in patch 3."
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  5. #35
    YazX_'s Avatar AC Volunteer MOD
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    Originally Posted by jeffies04 Go to original post
    Thanks for posting that, Yaz, everyday there's more and more people signing in who are experiencing it new for the first time (probably based upon their gameplay) so hopefully a few might be helped. Most of us regulars, though, have been through it all.

    Lol if I hear the someone tell me to "clean boot" one more time I'll probably have a coronary. I could probably tell you which pre-made e-mail that support will send me before I ask the question And I mean this in jest, my point is we're just waiting for patch 3 now.

    I think we just have to hope that the silence surrounding the crashing means "we've already dealt with it and it will be in patch 3."
    You are welcome, well, there is the Live Updates, check it out if you havent done so already:

    http://assassinscreed.ubi.com/en-US/...tes/index.aspx
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  6. #36
    Originally Posted by YazX_ Go to original post
    Please try to follow these steps and see if they would fix your issue:

    1. Verify Game Files either from steam or UPlay depends on the version you have. (this is the most common reason for crashing due to corrupted files)
    2. Disable AV/Anti-Spyware as sometimes it conflicts with the game.
    3. Go to Startup (open Run--> Msconfig) and uncheck everything there, restart windows afterwards.
    4. Close/Disable any OSD/Overclocking/Recording softwares before launching the game. (this is the second common reason as some programs inject a D3D hook which causes the game to crash like RTSS even in stealth mode)
    5. Backup your saves then delete them.
    6. Run the game as Admin.
    7. Launch the game.

    Hope it works.
    just checking to be sure, but I hope this is a temporary fix, after two days of playing non-stop yesterday was a nightmare with this error, so I hope you guys are looking into this because it definitely is not something graphic wise or cpu wise, it just crashes randomly, I might be in a vast crowd or just on a menu, it just happens... it's a good game but please fix this, we cannot fix something that was the developers mistake to begin with, as a temporary fix I find it reasonable, as a permanent one, i do not :P

    either way thanks, i'll be sure to check it when I get home.
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  7. #37

    help out please

    Originally Posted by YazX_ Go to original post
    Please try to follow these steps and see if they would fix your issue:

    1. Verify Game Files either from steam or UPlay depends on the version you have. (this is the most common reason for crashing due to corrupted files)
    2. Disable AV/Anti-Spyware as sometimes it conflicts with the game.
    3. Go to Startup (open Run--> Msconfig) and uncheck everything there, restart windows afterwards.
    4. Close/Disable any OSD/Overclocking/Recording softwares before launching the game. (this is the second common reason as some programs inject a D3D hook which causes the game to crash like RTSS even in stealth mode)
    5. Backup your saves then delete them.
    6. Run the game as Admin.
    7. Launch the game.

    Hope it works.

    Could you make a dumbe proof video? how can you varify game files in Uplay? This product isnt finished and this aint the first time Ubisoft does this.
    They should support us supporting them and make the next dlc free for once. I would like to see a Indiana Jones spin on the world.
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  8. #38
    Thanks for the suggestion, but that does not seem to solve the problem I have.
    When I press continue to load the map, the loading pillar spins a few times and then the game crashes. It does this every time until I put Uplay in offline mode. Then the game loads and plays without any problems.
    Yesterday I started a new game (delete local save games, start new game offline, play the game some time, exit, put uplay in online mode, start the game and replace the could save with the local save) and so far I'm able to play online with the new save game.
    So 2 things are going on:
    Save game is corrupt
    Save game from 1.1.0 is not compatible with 1.2.0

    The fact that I also lost the premium content on the companion app overnight (it offers me to purchase it again while I still use the same account) I presume something went horribly wrong with the online part of the game. Probably data loss or corruption.
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  9. #39
    Same prob here since that uplay update last night,which closed the game.Online it always close the loadingscreen and gos back to Uplay.Offline it works fine with the my local saves.Just online did not work anymore,that sux bigtime.No Coop,no online activities at all.I hope they can fix this,asap.
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  10. #40

    assassin creed untiy wont load up when playing online..

    having this problem right now. it wont load online, but it load up when playing on uplay offline...........................when are they are going to fix this issue???
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