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  1. #1

    Cant play ac unity it freezes

    Please help every time I load up I try to play and I get to for maybe a minute then it freezes
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  2. #2
    xMiiSTY's Avatar Community Manager
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    Hi there CashMoney! Sorry to hear you are encountering this issue. Did this issue start from the first time you tried to play Unity? Or did it start after a while of gameplay?

    If you haven't already, please try power cycling your Xbox One: http://support.xbox.com/en-US/xbox-o...-cycle-console. In some cases, this helps!

    If you continue to experience this issue, please contact our Ubisoft Customer Support and in as much detail as you can, explain the issue you are experiencing: http://support.ubi.com. Thank you!
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  3. #3

    Replying

    No I experienced it after and it loades up and it only freezes when it connects to the ubisoft servers and after it freezes it craches.
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  4. #4

    ACU Crash

    Originally Posted by xMiiSTY Go to original post
    Hi there CashMoney! Sorry to hear you are encountering this issue. Did this issue start from the first time you tried to play Unity? Or did it start after a while of gameplay?

    If you haven't already, please try power cycling your Xbox One: http://support.xbox.com/en-US/xbox-o...-cycle-console. In some cases, this helps!

    If you continue to experience this issue, please contact our Ubisoft Customer Support and in as much detail as you can, explain the issue you are experiencing: http://support.ubi.com. Thank you!
    I have been having the same problem hes having, power cycling doesn't work. If you disconnect your xbox from live you can play singleplayer without crashes. Uplay/assassins creed online services is what is crashing the game. I see friends that arent having the same problem, friends I was able to play with just after launch but the next morning it freezes every time it restores connection to Uplay ingame. It will also freeze when loading into the game from the menu. And its more of a crash than freeze, it freezes my screen then reboots the game.

    So so far I can only play offline and the second I go online the game crashes
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  5. #5
    Originally Posted by Pustovshka Go to original post
    I have been having the same problem hes having, power cycling doesn't work. If you disconnect your xbox from live you can play singleplayer without crashes. Uplay/assassins creed online services is what is crashing the game. I see friends that arent having the same problem, friends I was able to play with just after launch but the next morning it freezes every time it restores connection to Uplay ingame. It will also freeze when loading into the game from the menu. And its more of a crash than freeze, it freezes my screen then reboots the game.

    So so far I can only play offline and the second I go online the game crashes
    im playing offline to and it happens like that every time
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  6. #6
    Originally Posted by CashMoneyMurder Go to original post
    im playing offline to and it happens like that every time
    Have you disconnected from xbox live? Like unplug the ethernet or disable it in network settings? Cause when I say offline I mean fully offline, not just multiplayer. I hope it helps. For me, I just wanna play co-op
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  7. #7
    Originally Posted by Pustovshka Go to original post
    Have you disconnected from xbox live? Like unplug the ethernet or disable it in network settings? Cause when I say offline I mean fully offline, not just multiplayer. I hope it helps. For me, I just wanna play co-op
    yeah I am fully offline not connected to router and I really want to play multiplayer to
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  8. #8

    same crash issue

    I was able to coop until i installed the uplay app on my newly purchased xb1, now crap, dammit "udontplay" ive tried unistalling and changing uplay profile but still crashes the same. I know crashes like this harms components and truly hate how something like this allowed to happen in the first place, shameful
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  9. #9

    Exact same problem

    The exact same problem occurs to me. I can only play if i am totally disconnected from the internet.
    I am quite happy that this is not only a problem for me though. I was worried it was a hard drive fail.
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  10. #10

    Originally Posted by Maaagy Go to original post
    The exact same problem occurs to me. I can only play if i am totally disconnected from the internet.
    I am quite happy that this is not only a problem for me though. I was worried it was a hard drive fail.
    Even after the update today im still having this problem.
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