Helix Credits Purchasing Issues | Forums

[PTarFish]

Still waiting for my helix...Two days later.
Xbox one tag is PtarFish
Got the 20.00 dollar pack only got 620 helix for some reason.
Would rather my money back then even the helix at this point.

[RYGIL]

What is the status of the repair #ubisoft ? If the game servers weren't ready for the launch date you should b have pushed the launch date back.

Reminds me of the Obamacare rollout. Damn I thought a software company could do better than the government!

[Weiss Joker]

Purchased Helix point yesterday and I did not receive them. In the moment, I thought it was a glitch with my xbox system (because it had happened once before) when I didn't see them and didn't think my account had money removed. Bought another one today, same issue and now I see 2 $20.00 purchases from my account. No offense, but you need to fix this and quick because this a large amount of money to spend and then have to wait on a return because of a problem on your end.

Please expedite this issue.

-XBLIVE- Weiss Joker

[TheePsyko x]

We are currently experiencing issues with our real-money in-game currency (Helix Credits). We are working on getting this resolved as quickly as possible and will update you immediately once it is fixed.

PLEASE NOTE: our purchase logs are intact, so you will definitely receive credits you have bought as soon as we get the system stabilized.

We apologize for any inconvenience and hope to get everything back in good working order without delay.

Thank you very much for your understanding.

We should get extra credit for this. Took money from us and didnt get fake money from you guys.

[Omega9380]

We are currently experiencing issues with our real-money in-game currency (Helix Credits). We are working on getting this resolved as quickly as possible and will update you immediately once it is fixed.

PLEASE NOTE: our purchase logs are intact, so you will definitely receive credits you have bought as soon as we get the system stabilized.

We apologize for any inconvenience and hope to get everything back in good working order without delay.

Thank you very much for your understanding.

ALL my Helix just disappeared! I was playing a few hrs ago, logged off about 2030 EST, I had ~3000 Helix. I just logged in (0130 EST), my Helix is currently 0. What gives?

PSN/uPLay: omega9380

[prebenlaenen]

Now I Received 20000 but no bonus? Wtf.. Give the promised points Ubisoft.

[L1S Legend]

I've been trying to send my complaint to Ubisoft for awhile but I've had to fight login errors when I clearly put in the right password. I did password reset and still was getting a error. Then when I finally managed to work my way in using my Microsoft account I got in and I wasn't able to send my complaint cause of another error which I have screenshot proofs of everything. Now why I'am going through all this trouble in the first place is because I didn't receive my in-game currency (helix credits). Ive spent $39.99 for my first round of helix credits and I got them with no problems. Then as I go my second batch worth $59.40 I don't receive any of it. I thought it was just me into I did some digging on the internet and seen that many people were having this bug issue. Please refund my purchase or award me with my helix credits. Don't get me wrong I love Assassins Creed Unity but when real money starts to get lost and no compensation is met then there is a real problem. I have screenshot proof of my purchase confirmations if needed. Money has been removed from my account with no rewards on the other end.

[L1S Legend]

[IMG][/IMG]

[IMG][/IMG]

[BmoreDeadHead]

One day since I saw an update saying Helix point purchases were fixed on PS4. One day since I spent $50 for Helix points that I STILL DON'T HAVE. I need a moderator to tell me this will be fixed or I need my money back now. Get your **** together, Ubisoft.


PSN: StealYourFaceSam

[Ubi-MoshiMoshi]

Hi Guys, please also keep an eye on this thread http://forums.ubi.com/showthread.php...t-Known-Issues