Helix Credits Purchasing Issues | Forums

[ernest_cooks]

Hi Guys,

Sorry for the frustration this ongoing issue is causing you - the team are investigating the cause, but if you are in contact with support, please make sure to send as much info as possible.


If you haven't contacted support - please do so with the following:

PSN ID's and/or Xbox Live Gamer Tags, what you purchased and what you received.


Thanks for your help


www.support.ubi.com

I definitely hate the prospect of having to make the decision to never purchase another Ubisoft title as this is just frustrating to the max!!! I purchased Helix credits last night and I am still not able to see them. Can someone please at least update us on an ETA of the resolution of this issue and all other issues..

[fatherofone79]

Hello I play on the XB1 and have purchased the 19.99 helix pack. I did however receive all of my credits right as I was supposed to without any issues. Unfortunately a day or two after purchasing them and maybe even using to upgrade a few pieces I find that there is some kind of transaction already in progress which keeps me from being able to upgrade any items with helix instead I have to use the other method which is by far way more expensive in-game...after doing some research I find that yes Ubisoft is experiencing technical difficulties. My concern is more so why would anyone pay for any of the helix packs again after this type of issue occurs let alone the single fact that we cant upgrade our gear the way we feel more appropriate. My question to Ubisoft is this:"Being that I was unable to use any helix credits that I have instead having to go the more expensive route now, can I be reimbursted the non helix upgrade currency being that I am left with no choice in the matter?" XB1 gamertag F4Th3R oF 0n3

[Andres0082]

PS4 player here of Assassins Creed Unity, purchased $9.99 helix pack medium and have not received it yet. An update in the support says they were taken care of but i cannot find the ones i bought.

PSN: AndresArayM
Time of purchase: 5:47pm GMT-8
Credits bought: $9.99 Helix Pack Medium H1400
Credits received: None

[VelvetCHEERIO]

We are currently experiencing issues with our real-money in-game currency (Helix Credits). We are working on getting this resolved as quickly as possible and will update you immediately once it is fixed.

PLEASE NOTE: our purchase logs are intact, so you will definitely receive credits you have bought as soon as we get the system stabilized.

We apologize for any inconvenience and hope to get everything back in good working order without delay.

Thank you very much for your understanding.

VelvetCheerio .... 2. 9.99$ packs charged for and not recieved. Done 11-13-2014 at 12:33 pm central time on xbox live

[coolfish89]

We are currently experiencing issues with our real-money in-game currency (Helix Credits). We are working on getting this resolved as quickly as possible and will update you immediately once it is fixed.

PLEASE NOTE: our purchase logs are intact, so you will definitely receive credits you have bought as soon as we get the system stabilized.

We apologize for any inconvenience and hope to get everything back in good working order without delay.

Thank you very much for your understanding.

psn--- coolfish89

bought the 19.99euro pack and still have not received any credits! amongst the other syncing issues when is this matter going to be looked into!??

[ViewtifulJoe27]

Purchased 19.99 worth of credits and nothing yet. Purchased yesterday November 12th.

On PS4 PSN Is |xAidanx|

Thank you for looking on a fix.

[waffel_96]

I also purchased the Helix 19,99 pack.... stil got nothing and the purchase is also not showing up i my ps4 libary.. WHY!!!!

0: helix points.

PS4ID: waffel_96

Pleas Sony ps fix it i want my points

[Avilesrx]

Well I was trying to get some helix points first time was on tuesday and nothing was added to my acct, well maybe I didn't complete the purchase so I tried today to buy the 49.99 pack, well I been charge twice and I'm still without my helix points, the money is not the problem but not have my points is what really matters to me, does someone know where do I need to send email or complain about this?

just in case this is my Id on PSN: Avilesrx and is two 49.99 pack's

Thanks for the help guys! ;-)

[LaBarbe Qc]

Bonsoir , j'ai un probleme!!!

jai acheter pour 19.99 et 4.99 dollards,pour les points helix Je n'es absolument rien ressue cela ma couter 25$ et plus pour aucun service! alors que va t'il se passer? jaimerais bien en acheter d'autre points H , mais je vais attendre d'etre rembourser !!

HELP JE VEUX MES POINTS!!



merci de LaBarbe Qc sur xbox one

[OptimusGnarkill]

So yesterday I bought some helix points and got them all and spent them with some minor frustrations. Today, 11/13 I bought another $19.99 Helix pack around about 1:30pm EST and I am still without the points. It's now 5:26pm EST. What's the deal Ubi? It worked yesterday. Any ETA on a resolution?

PSN: OptimusGnarkill
Helix: 3200 credits for $19.99