Helix Credits Purchasing Issues | Forums

[famguy91]

We are currently experiencing issues with our real-money in-game currency (Helix Credits). We are working on getting this resolved as quickly as possible and will update you immediately once it is fixed.

PLEASE NOTE: our purchase logs are intact, so you will definitely receive credits you have bought as soon as we get the system stabilized.

We apologize for any inconvenience and hope to get everything back in good working order without delay.

Thank you very much for your understanding.

can i have my money back. i don't think this is right. i have restarted my ps4 and game twice and still nothing. you cant just take money and give nothing. i also don't like that your support ticket system seeing that it don't work. it wont let me send you a ticket keeps on saying Please specify product but there aren't any there to pick from and i know im not the only one having this problem. makes me feel like your hiding from us because you don't give a email or number too. something better get fixed soon.

[TRU3PNOY]

After purchasing helix $9.99 twice I did not get amytjing at all same with the uplay I do not get anything after redeeming an item

[TRU3PNOY]

I got onw of my purchase stil missing one cuz I bought 2 $9.99 helix and only got one

[Battleberserker]

So i bought the $29 pack and didnt get the credits so thought i bugged and bought another one... Now i have no credits and im down $60
Is this even getting fixed?


My psn account is: krylancelo_85

Please give me my credz please!

[mrnyceguy24]

I bought the 9.99 and 4.99 pack and I'm still sitting at 120 helix credits. This on top of the graphically glitches is really starting to get frustrating. Also, fix you damn rag doll physics for dead enemies and player cause they look ****ing horrible for a current gen game.

[Mr_Shade]

Hi Guys,

Sorry for the frustration this ongoing issue is causing you - the team are investigating the cause, but if you are in contact with support, please make sure to send as much info as possible.


If you haven't contacted support - please do so with the following:

PSN ID's and/or Xbox Live Gamer Tags, what you purchased and what you received.


Thanks for your help


www.support.ubi.com

[DaleM4886]

Hi Guys,

Sorry for the frustration this ongoing issue is causing you - the team are investigating the cause, but if you are in contact with support, please make sure to send as much info as possible.


If you haven't contacted support - please do so with the following:

PSN ID's and/or Xbox Live Gamer Tags, what you purchased and what you received.


Thanks for your help


www.support.ubi.com

PSN DaleM4886.. 9.99 times 4 which is 5600 an recieved nothing... if ii do not have my product by end of day i want a refund to the full.. You guys should have had all this worked out before u released the game

[ghostdevil72]

We are currently experiencing issues with our real-money in-game currency (Helix Credits). We are working on getting this resolved as quickly as possible and will update you immediately once it is fixed.

PLEASE NOTE: our purchase logs are intact, so you will definitely receive credits you have bought as soon as we get the system stabilized.

We apologize for any inconvenience and hope to get everything back in good working order without delay.

Thank you very much for your understanding.

hi I just paid for the 49.99 helix credits and got my confirmation and no helix points. I'm on x box one tag is ghostspider47 please help

[Kalikamakazi]

Psn name: kalikamakazi
Helix pack purchased: 19.99$ (3200 points)
Helix credits received: 0

[Dr.Arkan]

Psn name: prezus
Helix pack purchased: $19.99(3200 points)
Helix credits received: 0