Helix Credits Purchasing Issues | Forums

[RIDDYCK259]

PSN ID - davidthall

On http://forums.ubi.com/showthread.php...T-KNOWN-ISSUES, the issue i have on my PS4 sounds like the issue Xbox One users have, not being able to view e shop catalog and not being able to purchase helix credits, but yet the only issue concerning helix credits under PS4 category is an issue with not all credits showing up, which is where the workaround that people keep telling me to do is shown. The workaround probably only works for people who have actually somehow bought helix packs through the in game menu, which i cant even do. The problem seems to effect PS4 as-well not just Xbox One. The packs should be pulled from the PS Store until the issue is fixed, because more and more people are purchasing the packs and then not receiving them and its most likely creating a huge backlog of transactions.

Finally someone who understands it. I don't think Ubisoft thought about this. Or they just want to cash the money. Unbelievable! Thanks Davidthall1986 for this information. Maybe you should work at Ubi? Maybe then everything would be solved much faster! I can't understand how an International company like Ubisoft mess this up and not coming up with a fix/solution?

[davidthall1986]

Finally someone who understands it. I don't think Ubisoft thought about this. Or they just want to cash the money. Unbelievable! Thanks Davidthall1986 for this information. Maybe you should work at Ubi? Maybe then everything would be solved much faster! I can't understand how an International company like Ubisoft mess this up and not coming up with a fix/solution?

PSN ID - davidthall

I am just trying to make the problem with the helix packs much more clearer to Ubisoft, so they understand in more detail what the problem us the customers who have bought there product and then bought additional digital products to help us with the game. I have bought two helix packs at £39.99 each as well as the actual game another £39.99, with out realizing there was an issue with the micro transaction system. I just want Ubisoft to actually show they are trying to sort this issue for PS4 not just the issue with not all credits showing on the menu. Because for people looking at the problems list for PS4 it just seems ubisoft are focus only one helix credit problem(not all credits appearing) and telling customers there is a workaround, and not focusing also on the issue that effects me and many others (credit packs bought through PS Store not appearing at all which i think is a connection issue between Ubisoft and the PS Store).

[Chow34]

PSN ID - davidthall

I am just trying to make the problem with the helix packs much more clearer to Ubisoft, so they understand in more detail what the problem us the customers who have bought there product and then bought additional digital products to help us with the game. I have bought two helix packs at £39.99 each as well as the actual game another £39.99, with out realizing there was an issue with the micro transaction system. I just want Ubisoft to actually show they are trying to sort this issue for PS4 not just the issue with not all credits showing on the menu. Because for people looking at the problems list for PS4 it just seems ubisoft are focus only one helix credit problem(not all credits appearing) and telling customers there is a workaround, and not focusing also on the issue that effects me and many others (credit packs bought through PS Store not appearing at all which i think is a connection issue between Ubisoft and the PS Store).

Well, I can wait. Because I really enjoy the game. I'm the biggest fan of Assissan's Creed. Lol.

[Aranok86]

Same issue on PC as well. Unable to purchase Helix Credits from day one. Wanted to get some for the Time Saver packs and never got the chance.

[RIDDYCK259]

Ubisoft, please! Work faster!!!!
Originally Posted by davidthall1986

PSN ID - davidthall

This fix probably only works for people who have some how bought helix packs from the in-game estore, which my self and many other PlayStation users cannot do, the estore says there are no packs available, sounds like the same issue that Xbox one users have.

I bought my helix packs from the playstation store not the ingame estore, becasue when i view the estore page it says packs unavailable, i have not received any credits and i personally think there is a connection issue between ubisoft and the playstation store

RIDDYCK259 Says:
Ubisoft, please take note from Davidthall1986 his posts. I also think that this is a major problem for PS4 users because I also have the same problem as Davidthall1986. I too purchased from the Playstation Store directly. And when I go to the EStore in the game, I always get the message that there are no Helix packs available. Please fix this and fix it today. I've purchased my Helix pack on 13/11/14 and still I have got nothing. This must be fixed immediately! You have been working at the problem since last wednesday. That problem can't take that long to fix!?! You are losing a lot of potential customers! You are a professional company, so please act like one and have the politeness to answer our questions and post updates. You really are letting us in the dark about this matter and this is absolutely unprofessional. We all here have paid a lot of money and this is how you treat us!
Again: PSN ID: RIDDYCK

[Phantom-404]

unable purchasing helix credit on steam version until now

[Chow34]

Ubisoft, please! Work faster!!!!
Originally Posted by davidthall1986

PSN ID - davidthall

This fix probably only works for people who have some how bought helix packs from the in-game estore, which my self and many other PlayStation users cannot do, the estore says there are no packs available, sounds like the same issue that Xbox one users have.

I bought my helix packs from the playstation store not the ingame estore, becasue when i view the estore page it says packs unavailable, i have not received any credits and i personally think there is a connection issue between ubisoft and the playstation store

RIDDYCK259 Says:
Ubisoft, please take note from Davidthall1986 his posts. I also think that this is a major problem for PS4 users because I also have the same problem as Davidthall1986. I too purchased from the Playstation Store directly. And when I go to the EStore in the game, I always get the message that there are no Helix packs available. Please fix this and fix it today. I've purchased my Helix pack on 13/11/14 and still I have got nothing. This must be fixed immediately! You have been working at the problem since last wednesday. That problem can't take that long to fix!?! You are losing a lot of potential customers! You are a professional company, so please act like one and have the politeness to answer our questions and post updates. You really are letting us in the dark about this matter and this is absolutely unprofessional. We all here have paid a lot of money and this is how you treat us!
Again: PSN ID: RIDDYCK

Lol , psn: Cocoming34

[breadturbo]

I can't even buy the things

Get to the menu with the 5 different prices but cant do anything else.

[wolfreon]

I bought something using Helix Credits and I got an error plus a deduction on my credits. I mean WTH... Give it back guys.

[davidthall1986]

I have brought the credit issue up in numerous places as well as a support ticket with Ubisoft and have received no response or info on whether the issue is being dealt with. Unfortunately my limited time window with the game has come to an end, as me playing the game is actually part of my job, which now requires me to look at other products, one of which is also developed by yourselves and i can only hope and pray that it has a smooth launch and no issues unlike Unity, i will most likely try and play the game again in my own free time during the Christmas holiday period, and i can only hope that this issue and many others are resolved for the next time i choose to play.