We are currently experiencing issues with our real-money in-game currency (Helix Credits). We are working on getting this resolved as quickly as possible and will update you immediately once it is fixed.
PLEASE NOTE: our purchase logs are intact, so you will definitely receive credits you have bought as soon as we get the system stabilized.
We apologize for any inconvenience and hope to get everything back in good working order without delay.
Thank you very much for your understanding.
I was abel to buy the second Helix Credtis package (1400H) and it has appeared in my game, but when i try to buy something with them, it says that the there was an issue with the servers and then it says under the item i tried to buy "You have a Helix credits transaction going on in the servers".....and I never recieve the item. Please help!
Originally Posted by Ubi-Kay Go to original post
after 16 hours i received a random 100 helix points putting my total at 621 points
Starting 120 Points
i bought the 9.99 Pack ( 1400 )
and the 4.99 pack ( 500 )
i spent 1000 on the legendary medieval chest and have not received anything else.
so im missing 400 helix points.. any recent developments as to when this will be taken care of?
Thanks for telling us. . .I also had an issue with helix and I ain't going to just let my 19.99 go to waste. After I bought it I only saw 220 which it clearly states 3200 helix points along with addition helix points but just this morning when I check again that 220 is gone. My ps4 username is Preliminary7.Originally Posted by Ubi-Kay Go to original post