Ubisoft Store Dispatched yet? | Forums

[Latte10010]

Geez that would be nice if someone could just give an update on where the package is. I have been dealing with Ubisoft support, DHL and my local postal service. Each place has no idea where it is. Ubisoft said it is 'in transit', DHL says they haven't received it and my local postal service says it has not arrived in South Africa yet. So either it fell off the boat and nobody cares or someone has screwed up somewhere. The latest update I got from Ubisoft was yesterday after waiting 4 days for a reply. They told me that they are going to launch an investigation at their warehouse and if it is deemed to have been lost then they will send me another one. Freaking ridiculous!!! Is it not even remotely suspicious that it has been 'in transit' for nearly 3 weeks?? They said I must just wait to hear from their warehouse. So yeah after fighting with everyone I have been able to get hold of, I still don't even know which continent my package is on. Such good work everyone. Slow clap...

This is awful....it's apparent that many people's unreceived merchandises are in "warehouse" that they once failed to through
Customs because of their lack of paperwork, then they went all missing from everybody's tracking method.

Some were properly re-sent (but without notification) , some were just missing. Ubisoft didn't react until yesterday about this issue?
"going to launch an investigation" ???
It should be so EASY because the sender hold all information about re-send and DHL...DHL said they don't have it then they were never sent.

This is beyond customer service, This shows how DISORGANIZED this "shop" was... I'll never, never, order something from this official shop again....

[robertds13]

This is awful....it's apparent that many people's unreceived merchandises are in "warehouse" that they once failed to through
Customs because of their lack of paperwork, then they went all missing from everybody's tracking method.

Some were properly re-sent (but without notification) , some were just missing. Ubisoft didn't react until yesterday about this issue?
"going to launch an investigation" ???
It should be so EASY because the sender hold all information about re-send and DHL...DHL said they don't have it then they were never sent.

This is beyond customer service, This shows how DISORGANIZED this "shop" was... I'll never, never, order something from this official shop again....

When I spoke to Ubisoft support yesterday I asked about this issue of packages being recalled. Support admitted that they did have an issue where some packages were recalled due to incomplete paperwork but mine was not one of them. Which makes my situation even stranger. According to Ubisoft support my package was sent without a problem. Yet nobody can tell me where it is. After this ordeal I may just never support Ubisoft with anything ever again. So dissapointed. I am such a huge AC fan.

[d0dgE1979]

It would be better, but not by much, if there was some form of communication.
If they turned around and said - 'Hey, this is what's happening' I would feel a little bit better.

Right now all I know is they have $200 of mine and I'm waiting for my order.

The warehouse isn't responding
My ticket was lodged initially on the 13th November - it's now December.
No one has a clue as to what's happened to it.

I'm based in Australia - from what I can tell it's not just happening here, it's happening worldwide.

It's disappointing that no one can comment on the situation.

All I want is for the game to be shipped out to me.

At least you got a response after 4 days - I'm still waiting!

[robertds13]

It would be better, but not by much, if there was some form of communication.
If they turned around and said - 'Hey, this is what's happening' I would feel a little bit better.

Right now all I know is they have $200 of mine and I'm waiting for my order.

The warehouse isn't responding
My ticket was lodged initially on the 13th November - it's now December.
No one has a clue as to what's happened to it.

I'm based in Australia - from what I can tell it's not just happening here, it's happening worldwide.

It's disappointing that no one can comment on the situation.

All I want is for the game to be shipped out to me.

At least you got a response after 4 days - I'm still waiting!

Well the only reason I got a "quick" reply was because I sent Ubisoft Support a scathing message threatening to enforce a refund (which if you contact your bank, they will tell you it is completely within your rights to demand a refund on a non-card present transaction even if Ubisoft doesn't want to give it to you). But strangely enough I just got an update on www.dhl.de tracking. It now says that my product has arrived in South Africa. So now I am extremely confused. It took from the 12th of November to now to get across the ocean. Was it being transported in a paddle boat or something!? I am just hoping it will now be delivered soon so this whole thing can be over.

[Hawaii2k]

There's nothing new under the sun in my case. That is all, carry on.

[d0dgE1979]

[/B]

Well the only reason I got a "quick" reply was because I sent Ubisoft Support a scathing message threatening to enforce a refund (which if you contact your bank, they will tell you it is completely within your rights to demand a refund on a non-card present transaction even if Ubisoft doesn't want to give it to you). But strangely enough I just got an update on www.dhl.de tracking. It now says that my product has arrived in South Africa. So now I am extremely confused. It took from the 12th of November to now to get across the ocean. Was it being transported in a paddle boat or something!? I am just hoping it will now be delivered soon so this whole thing can be over.

It's sadly getting to the point where I may have to get the Australia Competition & Consumer Protection government department involved (https://www.accc.gov.au/)

I thank the people on here who have been trying to help, unfortunately they are being let down behind the scenes somewhere along the line. Communication is clearly breaking down somewhere. It's just been an incredibly disappointing and frustrating saga.

Hopefully this will all be over and done with in the next couple of days. I can but hope.

[d0dgE1979]

The latest update is...

"thanks for being patient - it's still being investigated."

I opened this case on the 13th November. That's three weeks ago.

I'm gob smacked. I paid for an order. The order didn't arrive. Re-send the order.

Am I asking for too much?

[Latte10010]

It's sadly getting to the point where I may have to get the Australia Competition & Consumer Protection government department involved (https://www.accc.gov.au/)

I thank the people on here who have been trying to help, unfortunately they are being let down behind the scenes somewhere along the line. Communication is clearly breaking down somewhere. It's just been an incredibly disappointing and frustrating saga.

Hopefully this will all be over and done with in the next couple of days. I can but hope.

You should contact your bank first. Stop the payment or refuse the payment by claiming a fraud.
It's what I'd do first.... and of course claiming it to Consumer department is a good idea but in my country
they aren't kind to something personally imported from foreign countries.

[adobloug]

The latest update is...

"thanks for being patient - it's still being investigated."

I opened this case on the 13th November. That's three weeks ago.

I'm gob smacked. I paid for an order. The order didn't arrive. Re-send the order.

Am I asking for too much?

They are out of stock according to the email I received. Re-sending probably isn't an option.

IMO, UBI Support could be a little more communicative. I do agree with you that the point has been reached where they either re-send you order (if possible) or refund you all your money.

[d0dgE1979]

It's still available to buy from the Australian Ubisoft store - who knows if it's still in stock or not and I don't know if I can risk ordering another one in the hopes that it will arrive and then try to get my money back on the other one.

Yeah, the lack of communication is what's really bothering me the most. I shouldn't have to wait for over 3 weeks to find out what's happened to my pre-order that I made in July. That just seems ridiculous.

Come on Ubisoft. Please resolve this issue for me. I've been beyond patient.