Cannot connect to the Ubisoft Servers | Forums

[iamFabeL]

Thanks. Can you confirm the Uplay account you use to play is the same as the one you use on the forum "MarcusUndin"?

Yes, or well, i changed it recently to "iamFabeL" But it was "MarcusUndin" on Uplay before i changed it.

[En0-]

Hello,

Ubi Customer Support is getting back to you now, I really need you to follow the steps with them because it will either solve it, either answers a lot of questions for us that will save our time.

Did you try from the same PC with another account?
And from another PC with the same account?

Cheers,

[iamFabeL]

Hello,
Cheers,

Im gonna try to boot Trials Fusion from my laptop, gonna have to install it quickly tho, will be back with an answer in about 10 minutes.
And yes, i answered Ubisoft today, thanks for the help so far En0, you're probably the best customer supported i have ever talked to, big ups. Pay raise for this guy please.

Best Regards.
FabeL

[iamFabeL]

So i tried launching it on my laptop, it connected fine, same account, different computer.

[En0-]

Thanks mate. So that's definitely a problem with your first computer. Say it to the customer support, that can help them to give you instructions to troubleshoot more the problem.

I asked why your first ticket has been closed and it was because there was no answer for 3 or 4 days and they have a process that close things when they don't get answers anymore

So keep the contact going and hopefully they'll be able to find a solution. :-)

[iamFabeL]

Thanks mate. So that's definitely a problem with your first computer. Say it to the customer support, that can help them to give you instructions to troubleshoot more the problem.

I asked why your first ticket has been closed and it was because there was no answer for 3 or 4 days and they have a process that close things when they don't get answers anymore

So keep the contact going and hopefully they'll be able to find a solution. :-)

Thanks alot for the help bud! Yeah i was away for a couple of days!