Game stole 250 gems from me | Forums

[eldroo]

I can confirm that you won't get your gems back. All transactions are final.
This is the response on a ticket I submitted:

"
We are very sorry to hear that you have accidentally purchased an item in Trials Frontier. Unfortunately it is not possible to revert such operation therefore we are not able to help you with your request.

Thank you for your understanding.
"

[SerenityJoshi]

Hi,

Its unfortunate that you landed into accidental purchase and lost your gems. We are in the process of adding an additional confirmation layer to prevent such issues from taking place in the future.

Thanks!

[ymja]

Hi SerenityJoshi,

That's a well appreciated gesture you've made. And things seem to be going forward regarding preventing these "accidents". That's great!
Maybe someone(with the the support of the others) hinted someone that this is a real problem several people have had? Idunno

But now, Lotz seems to be ready for another challenge!

[FlatCircle]

I can confirm that you won't get your gems back. All transactions are final.
This is the response on a ticket I submitted:

"
We are very sorry to hear that you have accidentally purchased an item in Trials Frontier. Unfortunately it is not possible to revert such operation therefore we are not able to help you with your request.

Thank you for your understanding.
"

Well that's depressing, I guess $9 worth of gems are just gone. Thanks for posting your response though, I can stop waiting for mine and get back to playing tracks. I've only been playing the slot machine since Saturday when this happened to me, because I didn't want to take advantage of the outfit's ability (extra section growth on loot wheel) in case I'd be getting a refund. At least our misfortune will prevent others from experiencing the same in the future.

[eldroo]

I think this is worth mentioning. I was PMed by SerenityJoshi here on the forums and refunded the 90 gems I accidentally spent. Im really regaining faith in the game and the devs. Big thanks for the refund. I could immediately spend them on the suit I actually wanted. Great to have someone to represent the devs here on the forums. Looking forward to see more problems solved, and wish you guys luck with that too. The next time a good deal comes up in the game I'll make sure to support the game with a purchase.

[Mandrake2007]

^^ Me too.

I didn't take him up on the offer. The mention of selecting an older progress to continue with put me off after what happened last time.

I've earned the gems back in the meantime and I don't fancy putting my leaderboard score or gems at risk!

[FlatCircle]

I'll take your offer, Mandrake! lol I'd definitely get my gems back over what I've done in the past 5 days. That's very cool he did that for you, eldroo. Maybe there's some reason he couldn't do the same for me

Edit: just got a PM. Thank you Serenity!!

[kyanit33]

Hi, I also accidentaly spent 500gems for tsome clothes. I kindly asked Ubisoft for refund and they did it in 2 or 3 days.
Thanks.
On the other hand,second level notification like "do you really want to buy ..." would be highly appreciated.

[izdale]

I had a few hundred taken from me. However many gems it costs to buy the chest piece for The Enforcer after beating 3 ghosts is how many I lost. I'd like a refund, but not if it requires an older saved game file to be restored.