Hey everyone,
We wanted to let you know that we are aware of a current issue with the Player Market. On occasions, items will seem to disappear without any compensation being distributed. This is due to an issue with transactions not resolving and nothing is actually being lost. We are currently investigating this issue and will be deploying a fix for it as soon as possible. All items and currency in question will be delivered with this fix.
Have you experienced this issue? If so, please leave a comment with your Gamertag, the item you placed on sale, and the approximate time you placed the item on the Market. Any information will help! Our apologies and we'll be working to correct this as quickly as we can.
Feel free to discuss this issue here and we will be updating this thread with more information as soon as we have it.
EDIT:
We have received confirmation from Carbon that they have found the cause of the problem and applied a temporary fix. This issue may still happen occasionally but they've identified the the conditions that are triggering this problem. Carbon is working on a more permanent fix. Again, sorry for the inconvenience!
A few items just recently paid out after 3 days! This freed up 4 spots of my 10. So I decided to sell 4 more devastators, after they sold this took me back to 10/10 items selling, but nothing is really selling! So again I can not sell anything! Seems to be a 3 day lag going on getting paid for sold items! The few items that did finally pay rolled off around 3:30pm, but they were from days ago. So I guess the 4 new items I just sold will pay me back in a few days! This issue has just started happening 3 days ago in the evening. Up until then everything was working great! Let me know if there is anything that I can help you with? I will keep an eye on things and report back anything I come across. Thanks again for the reply back!
XBOX360 GAMERTAG = DAVIDMCHICAGO
i dit put in 2 eis things dont real remember wich it was than a minigun arund 3 devester some more parts i dont remember i gat the prob for more than 3 days know
gamertag sasrocks
xbox 360 i forgat
hmm dont real rember waht i dit put in at wich time it dit start 3 Days ago arund 2-3 night time in Germany but i dint stop post stuff on market after the prob dit start corse i wer thinken it gone enye was so i tryt put in more stuff next day arund 5-6 day time here and today i dit post 2 devester arund 12-1 night time
oh btw i just becam arund 400 Diamonds but thats way to less
Thank you for the information, what we're looking for is when you placed the items that have disappeared on the marketplace, how long was the sale duration for and your gamertag. These key pieces of information are assisting us in finding the solution.
We again apologize for the inconvenience and thank you for your patience.![]()
Things are clearing up and diamonds are rolling out! There still is an issue with items selling and diamonds not being credited! So I have tested this with a summer crate that I have sold for 2 diamonds at 8:30 pm central time and I will let you know when it gets credited to my account! It has sold and is gone from my listing page but the number is still showing that it is selling! So you guys were able to get things back down to 0/10 but selling anything again starts the issue all over! I'll let you know how long it takes for these 2 diamonds from the summer crate to show up! Thanks and hope you guys can figure this out quick because it souring the game as the selling part is very fun to most of the people playing the game!
Also to note that if you cancel a listing or the item dosn't sell it does subtract from the listing number, the selling number only stay if the item sells!
So If i'm selling something and its 1/10 and I cancel the listing it does go right back to 0/10 but if the item sells it stays at 1/10.
From the initial market setback my items had free'd up and payed out the diamonds. As my slots opened I was posting items and they were selling. Although there was a delay on the transactions as the items were disappearing but it was taking about 5-10 minutes to go through. Then shortly after between 10-11pm EST I posted 10 more items which now 7 of them have sold but they've been stuck in limbo for about 1-2 hours.Originally Posted by ItsCeeCee Go to original post
So the time I put them in was somewhere between 10-11pm EST, I set them for an 8 hour duration and my gamertag is DrDoobie4twenty. Best of luck with sorting this out. Hopefully sooner rather than later.
My Marketplace bugged in a big way, had 7 unusable slots the past 4 days and does not refund diamonds. Seems to stick when things instantly sell , i know i listed some red gold and blue skulls which instantly sold and i couldn't re list anything else,It hasn't refunded my diamonds, so now I cant buy anything else.
Gamertag AUTOMATICDONKEY