Hello NirvanaN-PT,
Thank you for contacting us. Our technical support team will be happy to help you identify and resolve your issue. You can contact them through our ticket system's webform found by clicking on "My questions" on this page:
https://support.ubi.com and then clicking "Ask a Question"
Alternatively, if you would like to contact support by phone you can find the contact number for your regional support team here:
http://www.ubi.com/US/Support/InternationalSupport.aspx
Sometimes software on your PC, or blocked ports on your router can impede your connection. While you're waiting for the support team to respond to your question, try following the advice in this support post and see if it helps:
https://support.ubi.com/en-US/FAQ.as...0000000eSGkCAM