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  1. #1

    Child of Light - uPlay crashes 100% of the time

    Since I purchased Child of Light on 360 a couple weeks ago I have not been able to log into uPlay through the game. Every single time I attempt to access it, my console crashes and must be powered down. There are no errors given, just the "You are entering Uplay" message and content warning. Internet connection is fine, and I have been able to access uPlay in the past through Assassin's Creed titles on this very console.
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  2. #2
    Hello WhiteRabbitEXE,

    Thanks for contacting us with your issue. The Ubisoft technical support team will be happy to help you identify and resolve your issue. You can contact them through our ticket system's webform found by clicking on "My questions" on this page: https://support.ubi.com
    Alternatively, if you would like to contact support by phone you can find the contact number for your regional support team here: http://www.ubi.com/US/Support/InternationalSupport.aspx
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  3. #3

    Originally Posted by WhiteRabbitEXE Go to original post
    Since I purchased Child of Light on 360 a couple weeks ago I have not been able to log into uPlay through the game. Every single time I attempt to access it, my console crashes and must be powered down. There are no errors given, just the "You are entering Uplay" message and content warning. Internet connection is fine, and I have been able to access uPlay in the past through Assassin's Creed titles on this very console.
    I have the exact same problem, only that it now happens with all my Ubi Soft game.
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  4. #4
    Hello,

    Thank you for contacting us; we're sorry that you've been affected by this issue. We're aware of an issue that appears to be affecting Xbox 360 users and are investigating the cause. We are working to have the issue resolved as quickly as possible.

    Thank you for your patience while this issue is being resolved.
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