Excample of Ubisoft Support Failure | Forums

[eflixxx]

its like they try their hardest to be stupid and not help. screw these games, i give up.


start from the bottom..

[eflixxx]

okay, this afternoon it suddenly worked. i guess someone somewhere did something to fix my issue. thanks.

the support still is under any critizism, but im thankful it worked out.

[RetiredRonin]

I think it's pretty obvious that the agent who answered your ticket speaks English as a secondary language.

It looks like they:

1. Unlinked the Windows Live (Xbox Gamertag) from your account and asked you to relink it.
2. Asked how you multiple times how you were trying to perform the link.
3. Told you that if the website was giving you an error, you should try on the console.
4. Asked you for further clarification on the issue.

I'm not sure where Peter was "trying his hardest to be stupid and not help". It looks like there was a bit of a communication issue, but that's it.

Glad you got your issue sorted.

[StllBreathnButY]

[QUOTE=ShiftySamurai;9969143]

I'm not sure where Peter was "trying his hardest to be stupid and not help". It looks like there was a bit of a communication issue, but that's it./QUOTE]

I know a lot of us, at least at times, are guilty of being completes a$$holes when It comes to communicating for support online. But eflixx, sometimes you have to ask yourself, how does this sound coming from me, listening on the other end? Would you call someone on the telephone and say that?

[eflixxx]

say what? i was not rude to mr. Peter. read the convo.

but i would be equally frustrated if i called them and someone not speaking english answered. but as stated, its fixed, im happy. /thread.

btw, thx for finally dropping by mr. Samurai. you should check out and reply to a few others while you are at it. you jump in when someone needs help with acheivement or like this, after something is resolved, while others with wiped games and whatnot are left on mute. /sorryforsnyderemarks

please lock thread, i have nothing more to add.

[StllBreathnButY]

I read the convo. If I was your tech support I'd feel like every sentence was attached with disdain. Which is further supported by saying, "trying his hardest to be stupid and not help."

[Mr_Shade]

Locking thread - since Uplay issue is resolved - and pointing fingers never helps.