1. #1
    iiCharisha's Avatar Junior Member
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    [Solved]Game Wont Launch, Progress Question

    Hello,
    The game wont launch since a couple of days.
    It worked fine last week but now it just wont launch.

    Also is it possible to reset your progress?
    Id like to start all over (So no leaderboard progress as well).

    Thanks!
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  2. #2
    En0-'s Avatar Trials Developer
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    Hello,

    If the game worked and stopped working, it's most likely something that changed on your PC. Did you install anything new?
    Ubisoft Customer Support has some processes to try to help to tackle this kind of issues, you may contact them.

    It's not possible to reset leaderboards progresses though.

    Cheers,
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  3. #3
    IImayneII's Avatar Senior Member
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    I had the same problem on Gold Edition that it stopped working whenever there was an uplay update.

    I did this to find if a program was affecting it and found the problem that way: clean windows boot/
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  4. #4
    iiCharisha's Avatar Junior Member
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    Originally Posted by En0- Go to original post
    Hello,

    If the game worked and stopped working, it's most likely something that changed on your PC. Did you install anything new?
    Ubisoft Customer Support has some processes to try to help to tackle this kind of issues, you may contact them.

    It's not possible to reset leaderboards progresses though.

    Cheers,
    The game suddenly works again, nothing has changed.
    Also its a shame you cant reset the leaderboards, there should be an option to be anonymous on the leaderboards.

    Originally Posted by bassline001 Go to original post
    I had the same problem on Gold Edition that it stopped working whenever there was an uplay update.

    I did this to find if a program was affecting it and found the problem that way: clean windows boot/
    As stated above it works again.
    Thanks for trying to helping though.
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  5. #5
    IImayneII's Avatar Senior Member
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    Originally Posted by iiCharisha Go to original post
    The game suddenly works again, nothing has changed.
    Also its a shame you cant reset the leaderboards, there should be an option to be anonymous on the leaderboards.


    As stated above it works again.
    Thanks for trying to helping though.
    If you set the game offline and remove your saves I think you can reset your offline leaderboard times (not 100% sure tough) and probably not really what you want..
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  6. #6
    En0-'s Avatar Trials Developer
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    The leaderboard times are saved on the servers, that's why they can't be easily erased.
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