Deluxe Edition Season Pass Issue not fixed for Retail purchases! [SOLVED] | Forums

[byeriptor]

Well after 4 days i've got a response, a one line response, saying that Amazon should have provided 2 keys, So Amazon are saying take it up with Ubisoft, and Ubisoft are saying take it up with Amazon... sigh... you know what forget it I don't even want the bloody game now.

Also got a response, mine said the ticket has been escalated to the "level 2" support team. No further info yet.

[byeriptor]

Well, it's been 8 days since i opened the support ticket, and 4 days after it got put on hold ("escalated to level 2"). At this point, I'm not holding my breath anymore hoping to see this issue being resolved any time soon.

[En0-]

Hello,

When is the last time you received information from customer support and what was it?

Cheers,

[byeriptor]

As stated above, the last time I received an update (first and only update at the moment) was 5 days ago. The update said that the ticket had been escalated to level 2 support and that I shouldn't update it myself with any further info because that would cause the ticket to automatically being closed after 4 days.

[En0-]

Ok, let us know if there is no news in the next days.

[byeriptor]

Just read another review on Amazon that there apparently is indeed a problem with some of the Deluxe codes. The person who wrote the review linked below had the same problem, and Ubisoft provided him with the missing key within 3 days after contacting the customer service.

Link to the review: http://www.amazon.co.uk/product-revi...RankDescending

Other people who had the same problem on Amazon kept being sent from Amazon to Ubisoft, back to Amazon, back to Ubisoft, and so on without their problem being solved (see other reviews on Amazon).

So In some cases Ubisoft is saying it's not their fault and that the retailer is to blame, while in other cases Ubisoft is confirming there's indeed a problem with the deluxe keys.

11 days after contacting Ubisoft support, I myself am still waiting for any concrete info on the ticket I opened. It goes without saying that my interest in the game is rapidly declining. I'll give it another couple of days, but after that I'll try to forget I ever bought the game and steer clear from any future Ubisoft products.

[En0-]

Hello Byeriptor,

I'll check internally on Monday.

Let me know if you have news or not.

Cheers,

[byeriptor]

Hello Byeriptor,

I'll check internally on Monday.

Let me know if you have news or not.

Cheers,

Will let you know when I get a reply on my ticket.

[En0-]

Will let you know when I get a reply on my ticket.

Hello,

You should have received an answer.

Sorry for the delay, the launch of other games overloaded the support team, bad timing :-(

Let me know if you have other issues.

Regards,

[byeriptor]

Yes, I just got a reply from the support team in which they provided keys for the missing content (season pass and light up the skies pack). Thank you for your help in getting this resolved, I appreciate it.

Also, I hadn't taken into account that Ubi launched a couple of new games recently, which makes it understandable that it took a while to get a proper response. But still, (almost) 2 weeks is a long time to wait

Now I'm off to continue the campaign and try out some community levels.

PS: Might be a bit early, but : Happy Holidays!