Deluxe Edition Season Pass Issue not fixed for Retail purchases! [SOLVED] | Forums

[Qoob.]

Hi qoobas81,

Did you try to contact the shop or Customer support?

I contacted with Shop, they told me, that they don't have Season Pass codes for this version and they removed information about SP from product description during summer sales
Sad, i bought "incomplete" deluxe edition

Ok, after few emails they send me Season Pass code

[BenShermanUbi]

Ok, after few emails they send me Season Pass code

Good for you.
Now you are able to play through all career mode plus all 3 DLC's.
Have a nice ride.

Regards,

[byeriptor]

Got the same problem. Bought the Deluxe edition on amazon, and the key unlocked the Deluxe edition, but no DLCs or Season Pass are marked as "owned" on my UPlay account.

When I look in my account information, it lists the game twice with the same key: "Trials Fusion" and "Trials Fusion - Full Game".

Contacted amazon for more info, but they told me to contact UbiSoft.

[En0-]

Hello,

Did you contact the customer support?
http://forums.ubi.com/showthread.php...ror-READ-FIRST

Cheers,

[byeriptor]

I just opened a ticked.

[En0-]

Ok, they should answer in the next day or two. If you're still blocked in a few days, let me know. I'll see how I can help.

Cheers,

[robbmosley]

I just opened a ticked.

Any joy with this? I'm having the same problem and am still awaiting any form of response from UBISoft. (Ticket raised in the 17th of Nov)

[byeriptor]

Any joy with this? I'm having the same problem and am still awaiting any form of response from UBISoft. (Ticket raised in the 17th of Nov)

Still waiting for response too. Usually takes about 3 days in my experience to get the first response for a new ticket. After that, it's much faster for other responses to that ticket.

[robbmosley]

Still waiting for response too. Usually takes about 3 days in my experience to get the first response for a new ticket. After that, it's much faster for other responses to that ticket.

Well after 4 days i've got a response, a one line response, saying that Amazon should have provided 2 keys, So Amazon are saying take it up with Ubisoft, and Ubisoft are saying take it up with Amazon... sigh... you know what forget it I don't even want the bloody game now.

[robbmosley]

Well after 4 days i've got a response, a one line response, saying that Amazon should have provided 2 keys, So Amazon are saying take it up with Ubisoft, and Ubisoft are saying take it up with Amazon... sigh... you know what forget it I don't even want the bloody game now.

UPDATE: obtained refund from Amazon - whom responded within a couple of hours!