Deluxe Edition Season Pass Issue not fixed for Retail purchases! [SOLVED] | Forums

[En0-]

Hey Dragon,

When was it? Recently or a few weeks ago? In which country did you buy your game?

Cheers,

[Dragonoframpage]

Hey Dragon,

When was it? Recently or a few weeks ago? In which country did you buy your game?

Cheers,

I actually pre-ordered the deluxe edition digitally through Gamestop prior to release (4/10), and got the game at release (4/25) but I didn't realize until about a week ago that I was missing content and started messaging around. I started a conversation with Ubisoft 5/5 and Gamestop Support 5/11. I purchased the game in the United States.

[En0-]

Ok, let me know if you have no resolution in the next days.

Cheers,

[Dragonoframpage]

Ok, let me know if you have no resolution in the next days.

Cheers,

Ubisoft gave me a season pass code so I'm good now

[En0-]

Perfect Enjoy!

[Granger X]

Sorry for the bump!

I'm having the same issue with my Uplay key - no season pass for me. Ubi support have sadly been no help telling me to contact my retailer, despite the fact they have checked the key on my account and confirm it is for the Deluxe Edition, and have confirmed it only unlocked the game and one other item 'ULC 4th Upgrade Tricky' or something to that effect.

I'm frankly astounded that after being told this - basically confirming the key is at fault - a key that Ubisoft themselves generate - nobody else can do this - they still insist on referring me back to the retailer to fix the error! The error is clearly with Ubisoft and not anyone else.

OT but I'm sorry to say but Ubisoft support really needs to up it's game and get a heck of a lot better. I've 20 games in Uplay and have had to contact support at least 5 or 6 times with things not unlocking, VS a library of Steam titles comprising over 400 Games and I've never had to contact Steam ONCE about missing content....

[En0-]

Hi Granger,

When did you contact the customer support please?

Cheers,

[Granger X]

Hi Granger,

When did you contact the customer support please?

Cheers,

Hi En0,

i contacted support about 5 days ago. Yesterday was the day they came back to me with their reply after checking a few details. I then found a support phone number here in the UK which I called. That was where I was told I have the right key for the deluxe edition but not the right credentials on my account, as it had not unlocked the season pass like it should have.

I can provide support ticket numbers if that helps.

Thanks!

[MrEchoDreams]

Seems like I'm having the same problem than you, guys. I bought the game one month ago. I only have one key too and when I go to the DLC, it redirects me to the Uplay Shop.

Support told me to go back to the store for the retail. I included the link of this subject to my support ticket and also uploaded the proof that I've bought the game in Belgium. I hope they'll be able to send me a key for the Season Pass

[En0-]

Hi Dralian,

Let me know if you can't find a solution.

Cheers,