Deluxe Edition Season Pass Issue not fixed for Retail purchases! [SOLVED] | Forums

[En0-]

Hello Ioswitch,

Since the 2nd of May, they should be giving new keys for people who bought retail in Netherlands or Belgium.
Was it before or after the 2nd of May?

Cheers,

[BenShermanUbi]

Hi guys,

I will update this post as Solved but waiting for your reply to close it.

Regards,

[ioswitch]

Hello Ioswitch,

Since the 2nd of May, they should be giving new keys for people who bought retail in Netherlands or Belgium.
Was it before or after the 2nd of May?

Cheers,

It was before but the support guy ignores me now cause I repeatedly told him that my retailer sent me back to Ubi.
Suggestions on what I can do now?

[En0-]

Hello,

I'll send an email internally now to see what's happening. Not sure they are ignoring you. They may just be overloaded.
Can you confirm you contact them from the same account as on the forum?

Cheers,

[ioswitch]

Hello,

I'll send an email internally now to see what's happening. Not sure they are ignoring you. They may just be overloaded.
Can you confirm you contact them from the same account as on the forum?

Cheers,

Just got a reply from Support, send my proof of purchase, awaiting response now.
I'll post here when I received my Season Pass.

[Crosscoded]

Just got a reply from Support, send my proof of purchase, awaiting response now.
I'll post here when I received my Season Pass.

I just did the same thing, and all they told me was:

" I have looked into your issue and I can confirm the key you have doesn't include any extra content.

Unfortunately we are unable to send you a new code, to resolve this issue you will need to exchange the game with the retailer as you have been sold an incomplete product."

EDIT: went to the store where i bought it and they said i should contact ubisoft, since they added a paper saying this isn't deluxe edition on it now. They won't take it back since the game isn't sealed any more.

[ioswitch]

I just did the same thing, and all they told me was:

" I have looked into your issue and I can confirm the key you have doesn't include any extra content.

Unfortunately we are unable to send you a new code, to resolve this issue you will need to exchange the game with the retailer as you have been sold an incomplete product."

EDIT: went to the store where i bought it and they said i should contact ubisoft, since they added a paper saying this isn't deluxe edition on it now. They won't take it back since the game isn't sealed any more.

That just sucks man, I just received a Season Pass code from Support.
What I can suggest is making a photo of your Trials Fusion Deluxe Edition box and next to it you show the backside of your booklet with the code on it, on top of that you write a note with your nickname on it and send it to Ubisoft together with the invoice and the check in order to proof the legitimacy of your request.

[En0-]

Thank you for the feedback Nadepower, I'll email internally to see if we can help.

@Ioswitch: Any news on your side?

[ioswitch]

Thank you for the feedback Nadepower, I'll email internally to see if we can help.

@Ioswitch: Any news on your side?

I'm awaiting the body kit code, I already successfully redeemed the Season Pass code tho.
Thanks a lot for your efforts kind sir, appreciate it!

[Crosscoded]

That just sucks man, I just received a Season Pass code from Support.
What I can suggest is making a photo of your Trials Fusion Deluxe Edition box and next to it you show the backside of your booklet with the code on it, on top of that you write a note with your nickname on it and send it to Ubisoft together with the invoice and the check in order to proof the legitimacy of your request.

I actually send them the box with the keycode next to it together in a picture. Yet that is the reply i got from them