Deluxe Edition Season Pass Issue not fixed for Retail purchases! [SOLVED] | Forums

[psycad]

Preordered Deluxe on Uplay (day 1) and I still haven't received a code for the Season Pass and I don't have the hazmat suit. I heard some people recently received an email from Ubisoft concerning the season pass. Two days later and I'm still waiting.. guess I must be pretty far down on the list of clients to satisfy.

[En0-]

Hello Psycad,

Did you contact Ubisoft Customer Support? They should be able to fix your problem.

Cheers,

[Crosscoded]

Well, I bought Trials Fusion sealed, together with a friend at Saturn in the Netherlands and we both didn't have the Season Pass included in the box even tho the box clearly stated we bought the Deluxe Edition.
I contacted support here, but I'm being told to go back to the retailer while they redirect me right back here.
I'm glad you were able to get your Season Pass, but Ubisoft should be aware that a lot of people both the game sealed in stores and are still left in the dark.

same, bought it in a belgium saturn, it clearly stated it was deluxe edition still sealed yet there was no season pass code. i would've expected the 1 code included would give me access to both the basic game and the season pass or something.

[ioswitch]

same, bought it in a belgium saturn, it clearly stated it was deluxe edition still sealed yet there was no season pass code. i would've expected the 1 code included would give me access to both the basic game and the season pass or something.

That's what I thought too, I expected a better service from both companies, it's a shame really.

[martiez]

Hello Psycad,

Did you contact Ubisoft Customer Support? They should be able to fix your problem.

Cheers,

I have contacted customer support. They told me i have to go back to the reseller. So they can't fix the problem

[En0-]

Hello Martiez,

In Psycad's case, he ordered on Uplay directly, so that can't be the answer for him.

For the retail issue (yours I guess), I'll recheck on Monday if there are any news.

Thank you,

[En0-]

Hello guys,

For the ones with the retail problems, can you confirm you all got your game from Netherlands/Belgium?
We think we found an issue with the first batch of games shipped in those countries.

If you have this problem, please contact the customer support, they should provide new keys for you.

If you have this problem, but you are not in those countries, please let us know.

Cheers,

[Crosscoded]

So i just go to support.ubi.com and ask for my season pass there? am i getting this right?

[En0-]

Yes, if you got your game from Netherlands or Belgium.
If you have issues, let me know

[ioswitch]

Yes, if you got your game from Netherlands or Belgium.
If you have issues, let me know

Thanks for your efforts kind sir, but a few days ago some guy on support named Immanuel told me twice to go back to the store in Dutch.
Where does that leave me now?