1. #1

    Deluxe Edition Season Pass Issue not fixed for Retail purchases! [SOLVED]

    The season pass Issue as far as i know has not been fixed for people that have bought the retail version of Trials Fusion Deluxe Edition for Uplay that is not bought off Steam.. Why close the damn Season Pass Issue thread if it has not been fixed for Uplay purchases?
    There is no Season Pass Code included with it. Only the Code for the main game. Its the same problem i am having. This needs to be fixed!
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  2. #2
    En0-'s Avatar Trials Developer
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    Hello,

    The other thread was about Steam purchase. That's why it was closed.

    Did you contact the Customer Support? If not, please go ahead, they'll be able to help you. I'll also check internally but that will be more efficient if you contact them.

    Cheers,
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  3. #3
    It says Season Pass Issue solved in the Known Issues Thread when it actually isn`t for what i think is the majority of Retail purchases.
    If it is a known fact with it being Solved for Steam purchases why not put Season Pass Issues (Steam) - Solved?
    Anyway, i have contacted for Help with my issue and am now waiting for a reply.
    Thanks for such a quick reply anyway.
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  4. #4
    En0-'s Avatar Trials Developer
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    Thanks, we'll update the known issue to reflect the difference.
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  5. #5
    I'm having the same issue, but Support tells me to contact the retailer, while they tell me it's a Ubisoft issue.
    I already provided proof of my purchase of the Deluxe Edition but to no avail.
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  6. #6
    En0-'s Avatar Trials Developer
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    Hello,

    We'll try to help you but it's going to take time. (Several bank holidays in different countries)

    Thank you,
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  7. #7
    I also bought it and activated it on uplay. But no season pass.
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  8. #8
    My Issue is now fixed. I contacted my retailer who took the Season pass out of the box. (The box was unsealed when i bought it)
    Hope you other people fix your problem.
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  9. #9

    Same problem

    I am also having this problem. I bought the deluxe edition but there is only a code for the base game included.
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  10. #10
    Originally Posted by JasonSClark Go to original post
    My Issue is now fixed. I contacted my retailer who took the Season pass out of the box. (The box was unsealed when i bought it)
    Hope you other people fix your problem.
    Well, I bought Trials Fusion sealed, together with a friend at Saturn in the Netherlands and we both didn't have the Season Pass included in the box even tho the box clearly stated we bought the Deluxe Edition.
    I contacted support here, but I'm being told to go back to the retailer while they redirect me right back here.
    I'm glad you were able to get your Season Pass, but Ubisoft should be aware that a lot of people both the game sealed in stores and are still left in the dark.
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