Originally Posted by
Defoliator
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Heard from Ubisoft Support again, here's the entire message below in case it helps anyone. I assume this is the same message you received Stoner?
I've already been through all of this and it hasn't helped unfortunately. My Xbox One is now in the DMZ so shouldn't be a port issue. I assume these ports are the same for the Xbox 360 version anyway and that works fine.
According to Whirlpool forums where all the tech heads live, Telstra BigPond (my ISP) do not block any ports on cable so it's not that either. I did call BigPond about something else and asked the question but of course the customer service people had no clue what I was talking about:
"Sir, BigPond is not literally a giant pond with water and stuff, we make internet. If you're looking for somewhere to park your boat, I suggest you call the port authority."
"What's a port? I don't know what a port 80 is, are you mentally challenged?" etc etc.
Will advise if any further information is forthcoming.
Start by testing your Xbox live connection with the following steps:
1. Start at the Xbox One main menu
2. Press the Menu Button
3. Select Settings
4. Select Network Settings
5. Select Test Network Connection
6. Select Test Multiplayer Connection
Note: If you receive any errors in steps 5 and 6 please follow the on-screen prompts to resolve the issues presented
7. Select Detailed Network Statistics if you are experiencing lag in gameplay. If your Upspeed/Downspeed are consistently not what your Internet package includes you may need to contact your ISP
If your NAT type is moderate or strict, please try the steps below:
1. Restart your network hardware. Turn off your Xbox One, Modem and Router and wait about 15 - 30 seconds
2. Fully power up your modem
3. Fully power up your router
4. Turn on your Xbox One and test the Xbox Live connection again.
- At this point if you still have trouble, then you may have a firewall interfering with your connection. Please configure the following network ports and enable UPnP through your router.
Xbox Live
TCP: 53, 80, 3074
UDP: 53, 88, 500, 3074, 3544, 4500
Game Ports
TCP: 80, 443, 13000, 14000, 14008
UDP: 3074, 21135, 21140, 21145, 21160, 21165, 21170.
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If the steps listed above do not help, please make sure that your Internet Service Providor is not blocking any of the necessary ports.
If the issue persists, please update your ticket with the following information:
1. Type of Internet Connection
2. Is your ISP blocking any of the ports listed on the FAQ?
3. Is your console connected via wifi or directly to your modem or router?
4. Can you connect in single player or multiplayer? Just one, but not the other?
Please remember to also check the Sony and Microsoft pages for maintenance messages. If their servers are undergoing maintenance, this can also cause connection error messages in game.