"PLEASE RECONNECT" your connection to ubisoft servers has been lost | Forums

[luigifreak]

Another Aussie here with the same issue, every time I beat a record it can take up to an hour to submit the score if I keep hitting retry over and over again,

[Defoliator]

Heard from Ubisoft Support again, here's the entire message below in case it helps anyone. I assume this is the same message you received Stoner?

I've already been through all of this and it hasn't helped unfortunately. My Xbox One is now in the DMZ so shouldn't be a port issue. I assume these ports are the same for the Xbox 360 version anyway and that works fine.

According to Whirlpool forums where all the tech heads live, Telstra BigPond (my ISP) do not block any ports on cable so it's not that either. I did call BigPond about something else and asked the question but of course the customer service people had no clue what I was talking about:

"Sir, BigPond is not literally a giant pond with water and stuff, we make internet. If you're looking for somewhere to park your boat, I suggest you call the port authority."
"What's a port? I don't know what a port 80 is, are you mentally challenged?" etc etc.

Will advise if any further information is forthcoming.

Start by testing your Xbox live connection with the following steps:

1. Start at the Xbox One main menu
2. Press the Menu Button
3. Select Settings
4. Select Network Settings
5. Select Test Network Connection
6. Select Test Multiplayer Connection

Note: If you receive any errors in steps 5 and 6 please follow the on-screen prompts to resolve the issues presented

7. Select Detailed Network Statistics if you are experiencing lag in gameplay. If your Upspeed/Downspeed are consistently not what your Internet package includes you may need to contact your ISP

If your NAT type is moderate or strict, please try the steps below:

1. Restart your network hardware. Turn off your Xbox One, Modem and Router and wait about 15 - 30 seconds
2. Fully power up your modem
3. Fully power up your router
4. Turn on your Xbox One and test the Xbox Live connection again.

- At this point if you still have trouble, then you may have a firewall interfering with your connection. Please configure the following network ports and enable UPnP through your router.

Xbox Live
TCP: 53, 80, 3074
UDP: 53, 88, 500, 3074, 3544, 4500

Game Ports
TCP: 80, 443, 13000, 14000, 14008
UDP: 3074, 21135, 21140, 21145, 21160, 21165, 21170.

---------------

If the steps listed above do not help, please make sure that your Internet Service Providor is not blocking any of the necessary ports.

If the issue persists, please update your ticket with the following information:

1. Type of Internet Connection
2. Is your ISP blocking any of the ports listed on the FAQ?
3. Is your console connected via wifi or directly to your modem or router?
4. Can you connect in single player or multiplayer? Just one, but not the other?

Please remember to also check the Sony and Microsoft pages for maintenance messages. If their servers are undergoing maintenance, this can also cause connection error messages in game.

[STONEDSTONER666]

Heard from Ubisoft Support again, here's the entire message below in case it helps anyone. I assume this is the same message you received Stoner?

I've already been through all of this and it hasn't helped unfortunately. My Xbox One is now in the DMZ so shouldn't be a port issue. I assume these ports are the same for the Xbox 360 version anyway and that works fine.

According to Whirlpool forums where all the tech heads live, Telstra BigPond (my ISP) do not block any ports on cable so it's not that either. I did call BigPond about something else and asked the question but of course the customer service people had no clue what I was talking about:

"Sir, BigPond is not literally a giant pond with water and stuff, we make internet. If you're looking for somewhere to park your boat, I suggest you call the port authority."
"What's a port? I don't know what a port 80 is, are you mentally challenged?" etc etc.

Will advise if any further information is forthcoming.

Start by testing your Xbox live connection with the following steps:

1. Start at the Xbox One main menu
2. Press the Menu Button
3. Select Settings
4. Select Network Settings
5. Select Test Network Connection
6. Select Test Multiplayer Connection

Note: If you receive any errors in steps 5 and 6 please follow the on-screen prompts to resolve the issues presented

7. Select Detailed Network Statistics if you are experiencing lag in gameplay. If your Upspeed/Downspeed are consistently not what your Internet package includes you may need to contact your ISP

If your NAT type is moderate or strict, please try the steps below:

1. Restart your network hardware. Turn off your Xbox One, Modem and Router and wait about 15 - 30 seconds
2. Fully power up your modem
3. Fully power up your router
4. Turn on your Xbox One and test the Xbox Live connection again.

- At this point if you still have trouble, then you may have a firewall interfering with your connection. Please configure the following network ports and enable UPnP through your router.

Xbox Live
TCP: 53, 80, 3074
UDP: 53, 88, 500, 3074, 3544, 4500

Game Ports
TCP: 80, 443, 13000, 14000, 14008
UDP: 3074, 21135, 21140, 21145, 21160, 21165, 21170.

---------------

If the steps listed above do not help, please make sure that your Internet Service Providor is not blocking any of the necessary ports.

If the issue persists, please update your ticket with the following information:

1. Type of Internet Connection
2. Is your ISP blocking any of the ports listed on the FAQ?
3. Is your console connected via wifi or directly to your modem or router?
4. Can you connect in single player or multiplayer? Just one, but not the other?

Please remember to also check the Sony and Microsoft pages for maintenance messages. If their servers are undergoing maintenance, this can also cause connection error messages in game.

Yep the same copy and paste junk i got, no further reply either

[Defoliator]

I'm still going back and forth with Ubisoft support and they're trying various things to try to isolate the issue. We've tried unlinking Uplay and relinking in various configurations and nothing seems to make any difference unfortunately.

Will let you know if anything changes.

[UseLessUK]

Greetings,

Do you guys/gals have the option for quick starting the XB1 enabled?

If so try disabling it and then do a console reboot and then try the game again, if it works (it did for me) then you can re-enable the quick start.

[Defoliator]

Hey UseLessUK,

Yeah, I've disabled all quick start options as I saw it helped somewhere in another thread. Doesn't make a difference either sadly This particular issue appears to be unique to Australian/NZ Xbox One owners as far as I can tell. Must be a problem with the local Ubisoft Servers. Thanks for trying anyway.

[RetroManHD]

Soon as I start the game (PS4) it asks me to log into my U-play account... Never been able to connect!

[Quib]

I'm another Australian with the same issue. It's been getting worse the longer the game's been out.

[xPrOFeSsi0NaL]

I looked to see if I can post a ticket about not being able to connect to the servers and the only thing there for trials is the multiplayer mode.

There's no point of playing this game if you can't connect to the servers. Whenever this problem gets sorted out I'll get back on. Until then trials is dead to me.

[Mr_Shade]

I looked to see if I can post a ticket about not being able to connect to the servers and the only thing there for trials is the multiplayer mode.

There's no point of playing this game if you can't connect to the servers. Whenever this problem gets sorted out I'll get back on. Until then trials is dead to me.

Once you visit the support site - there are some FAQ's - however that is not all the site offers.


If you are signed in - you will see 'My Questions' on the left - click that and then at the top 'Ask a question' - this is where you can give details of the problem and also get direct support from the support team.

A full list of the support sites is available here: http://forums.ubi.com/showthread.php...ror-READ-FIRST or - via the contact us link at the bottom of the forum - or goto your local site by visiting www.support.ubi.com