1. #1

    "PLEASE RECONNECT" your connection to ubisoft servers has been lost

    Just Brought the game for my new X1,cant even post my times to leaderboards on singleplayer, WTF!!!

    Track Central doesnt load any tracks

    I cant even link my ubisoft account ,it says my name isnt found

    Not impressed , Help please
    Share this post

  2. #2
    Check this thread and see if it is of any hekp to you please. http://forums.ubi.com/showthread.php...Pass-redeeming

    If not, please contact support and submit a ticket. https://support.ubi.com/en-gb/
    Share this post

  3. #3
    Defoliator's Avatar Senior Member
    Join Date
    Mar 2014
    Location
    Melbourne, Australia
    Posts
    832

    Please reconnect to Ubi Servers

    I've been getting the same message since release on both my Xbox One and 360 versions of the game (my mate is having the same issue on his Xbox One as well). Every single time I beat a time I get the message below, then have to click retry 10-50 times before it eventually saves my time.

    At first I thought it was due to load on the servers at launch as all other online functionality works fine, but it works perfectly on my girlfriend's 360 even though her internet has been capped to dial-up speeds due to exceeding her data allowance. I figure therefore it's got to be something to do with modem settings so I'll log a ticket with Ubi Support and post here if there's an easy solution.

    Share this post

  4. #4
    D2Dahaka's Avatar Senior Member
    Join Date
    Jan 2013
    Location
    Australia
    Posts
    5,914
    I have the same issue on Xbox One only. 360 and PS4 are both fine. Will likely have to lodge a support ticket
    Share this post

  5. #5
    I'm also constantly getting the 'please reconnect' prompts after completing tracks still. I'm on xbone but don't think platform would make a difference here as they are all connecting to UbiSoft servers.

    Surely it can't be that unpredictable of a load to estimate a decent server capacity requirement prior to launch; or at least expand capacity shortly after launch once 'real world' load was seen.
    Share this post

  6. #6
    k2nph's Avatar Senior Member
    Join Date
    Mar 2014
    Location
    Derbyshire - UK
    Posts
    2,936
    Hi all, I turned fusion off for this reason last night,
    I have 360 & it did this over & over for about 1.5hrs before i got fed up of it and switched it off, i watched you tube after and NO buffering occured at all.
    hope you can sort it out.
    Share this post

  7. #7
    TeriXeri's Avatar Senior Member
    Join Date
    Mar 2014
    Posts
    1,163
    I don't play xbox or PS4, but for PC beta I couldn't connect/post times until I opened certain ports on my router, and I have a feeling this might be the case for some of those connection problems even for consoles.

    https://support.ubi.com/en-US/FAQ.as...0000000ee4cCAA

    Trials Fusion Game Ports
    TCP: 443
    UDP: 21135, 21140, 21145, 21160, 21165, 21170.

    Uplay Launcher
    TCP: 80, 443, 13000, 14000, 14008

    This worked for me for PC, cannot confirm anything for consoles, don't even know if the ports are the same, just trying to help figure out because I see connection threads all over the forums.
    Share this post

  8. #8
    Its still doing it!!! such a downer at the end of a good time
    Share this post

  9. #9
    Mr_Shade's Avatar Senior Community Manager
    Join Date
    Nov 2009
    Location
    EMEA CRC
    Posts
    21,335
    Hi guys,


    Do please remember to be contacting support directly, as advised - if you haven't already - since this maybe something they need to troubleshoot with you guys.

    www.support.ubi.com
    Share this post

  10. #10
    OK im getting pretty pissed now, you cant even post your problem at www.support.ubi.com , there is just two generic questions , im logged in, it says log in to ask a question

    My uPLay wont link, i followed the guides etc, ITS DOESNT WORK, neither does workaround

    This WHOLE ubisoft mess of passwords and logging it is Ridiculously stupid

    HOW HARD IS IT TO FIX YOUR LEADERBOARDS! all my other games run fine

    when i go to Track Central and choose Featured , Uplay recommended , Redlynx picks, it will say NO TRACKS,Top rated Weekly works tho

    Help me you support people, this is a joke

    EDIT ok i can now summit a problem report

    BUT.... IT DOESNT EVEN WORK OMG !!!!!!!!!!!!! now its taking me straight to FAQ once i send report

    Share this post

Page 1 of 4 123 ... Last ►►