Can't connect to ubisoft servers. ( xbox one ) | Forums

[STONEDSTONER666]

i had to open these ports on my pc firewall, or it wouldnt let me post on leaderboards thanks to ubi crap bs, may help you guys


Xbox Live
TCP: 53, 80, 3074
UDP: 53, 88, 500, 3074, 3544, 4500

Game Ports
TCP: 80, 443, 13000, 14000, 14008
UDP: 3074, 21135, 21140, 21145, 21160, 21165, 21170

[mcnestrie]

I am sorry to hear this. While this is not a known issue, I ask that you help us help you. Please notify your local Support team as soon as possible with your gamertags and username information. This will allow the teams to investigate properly. In the meantime, please double check for any permissions or connectivity changes when on another profile. Some content may require Playstation+ or Xbox live. You may submit a ticket using the main link to Support. You may also try by phone her: http://www.ubi.com/US/Support/InternationalSupport.aspx

How can you say it is not a known issue? WHY THE HELL NOT? It seems that more than enough people have reported the issue and you hacks can't even provide an FAQ or proper response on it?

[QuiGonZel1]

Wife's XBL account redeemed the season pass and can connect online Trials Fusion

But MY profile the profile I USED TO REDEEM THE SEASON PASS, cannot log in to Uplay or the Ubisoft servers.

I'm so livid right now. I don't understand. I can literally, FROM THE MAIN MENU, start Trials with my profile and it will say "Cannot connect to Ubisoft servers at this time". So I tried logging in to the main menu with my wife's XBL account and she gets on, it asks her if she has a Uplay account to which I say "no" and exit from it and BOOM.

ALL OF THE SEASON PASS CONTENT UNLOCKS FOR HER.

SHE CAN PLAY ONLINE AND SEE LEADERBOARDS.

I'm so mad, I can't see straight. She doesn't even PLAY on the Xbox. However, she can see leaderboards and play online tracks and use all of the online features.

I don't know what to say. I'm about to return this game.

[RobartDefuego]

Any solution to this? I'm getting nowhere. If I can't connect to the servers then I'm only getting half a game. Anyone get a refund yet?

Fun game but I'm feeling a little gypped.

[DarkNite1978]

Hi i can't connect to Ubisoft servers, so therefore i can't post my times on the leaderboard. Which is rather annoying to say the least. to the point i don't want to play the game anymore. I see a lot of people are having the same problem as me.
I even tried to play the game with my partners xbox live account and when i try to sign up with u play for her it says unable to connect to ubisoft servers.
my xbox isn't behind any firewalls. and it has full access to the internet via a DMZ.
don't know what else to try.

[markjfarina]

I thought maybe those UDP ports would do the trick, but no luck . I think it is really interesting that my xb1 cannot even create a new uplay account. It is clear that something is explicitly blocking the connection to the server.

I also can't seem to connect my xbox live account to my uplay account using the online profile management tool. It is like my uplay account is somehow screwed up completely.

[markjfarina]

Event putting my Xbox One in the DMZ doesn't solve the problem. It looks like the app is explicitly blocked from hitting Uplay.

This is really crazy...I don't understand why I can't play this game as intended.

[Mr_Shade]

Please make sure you are in contact with support - and make sure to tell them the things you have already tried.

www.support.ubi.com

If certain people are able to connect - and other profiles can't - it maybe an account issue, so support will have to investigate.

[STONEDSTONER666]

Please make sure you are in contact with support - and make sure to tell them the things you have already tried.

www.support.ubi.com

If certain people are able to connect - and other profiles can't - it maybe an account issue, so support will have to investigate.

HE ALREADY HAS

WE ALL HAVE!!!!

Not going to waste any more of my time on BS copy and past answers from them

FIX YOUR DAM GAME

[AussieAdam76]

Yeah same issue here - I think I may have the wrong email address in the settings for the uplay account - how can I go back in and reset the email address used for uplay within the trials game ?

>> Update found the game allowed me to save one tracks score to leaderboard - no other tracks have allowed me to save - yet improving that one working tracks score 3 times all saved instantly no issue - strange one track works with server and updates instantly every time - yet any other track - connection lost error like everyone else .... WTF !?

HE ALREADY HAS

WE ALL HAVE!!!!

Not going to waste any more of my time on BS copy and past answers from them

FIX YOUR DAM GAME