Having a major issue with the Disc version of Trials Fusion on PS4 | Forums

[Loochie]

I've been talking to your support via the link you gave, and all they have told me is that 'IF' the problem is resolved, the solution will be posted on the website???

So i'm expected to pay AGAIN for the season pass 'IF' it isn't resolved?

Unacceptable in my opinion.

[oBRANDINo]

Thanks for your feedback.

As long as you have logged a ticket with support - so they are aware, then they will continue to investigate on your behalf.


Those who haven't yet contacted them - please do take the few minutes it takes to register your issue with them - so that they are aware of the numbers this is affecting.

They are investigating the problem - but it's still important you all have connected them personally, incase they need to issue new codes etc to those affected.

I have the same problem seems to be all the retail copies

[xSCARFACEIIII]

Not just retail copies I have the deluxe version downloaded from the PS store and it also asks me to buy the season pass when I clearly have it with the deluxe version.

[vladiiiiiiii]

FYI: I tried my code again tonight and it worked.

[Nyteshade.517]

Getting the code to redeem was never an issue. Getting the game to recognize that it's redeemed is still not working. It's so great that Redlynx/Ubisoft is busy fixing this problem with all the official people commenting about the problem (sarcasm)

[Loochie]

FYI: I tried my code again tonight and it worked.

On PS4 or XboxOne?

As above posted, redeeming the code isn't the issue, it's the game not recognizing it's redeemed is the issue.

[vladiiiiiiii]

Xbox One...and it has recognized that I have redeemed

[Loochie]

Xbox One...and it has recognized that I have redeemed

But was your problem originally that it wouldn't even accept the code, or that it accepted it but didn't show as purchased in game?

[emcee]

I have had no response from Ubisoft about this issue, the support ticket system is terrible. What can we do about this?

[Ubi-MoshiMoshi]

I have had no response from Ubisoft about this issue, the support ticket system is terrible. What can we do about this?

Please PM your ticket number to a member of Support or a Forum Manager and we will investigate.