Having a major issue with the Disc version of Trials Fusion on PS4 | Forums

[mcauslene]

Hi Guys,

Please make sure you are in contact with support directly - Barry posted the link- it's possible it could be an easy fix, however please make sure you are talking to support and they are aware you are also having the issue.

The forums, are not a dedicated Support area - since the support team might need to check some personal info with you - or - verify codes - which can't be done here.

www.support.ubi.com

I'm sure we all have. I'm the manager of a technical support for one of the top 10 FTSE100 companies and any delay in response like this would cost me my job. I guess the French working week is working against us here. I'd have a more prompt response talking to Jesus right now.

[Mr_Shade]

I'm sure we all have. I'm the manager of a technical support for one of the top 10 FTSE100 companies and any delay in response like this would cost me my job. I guess the French working week is working against us here. I'd have a more prompt response talking to Jesus right now.

Lets not start posting veiled insults..

The support team - are regional.. so if you are in the UK - you get a UK team - same as the US get a US team..

It's possible some people have redeemed the codes in retail [disc] based games - before the season pass went live at approx 3pm UK time - in these cases, it maybe an easy fix [redownload the season pass again from the stores history - which I am assuming people have tried] - or - it may need Support to action something else.

The forums are not a dedicated support area, we have a specialist team for that - they maybe very busy, however most people have a quick response - however if contacting them out of hours, then I can only ask people remain calm..

If people simply post - and it's something Support have to action on an individual basis - then I would not be doing my job correctly, if I didn't ask you to contact them directly..


I'm glad you have - so hopefully support will fix the problem for you in a timely manner.


I would double check if you can re-download the pass, and see if that works [if you have not already]

[Chetballard]

Just posting to say I have the same issues with a retail copy of Trials Fusion. I did send a support ticket and hope it will get fixed soon. Shade you cannot redownload it from the PSN store it simply will not allow you to do so without paying $19.99

[force74]

Yes same issue as well as my friend on ps4. Tried reinstalling the game and resetting licences. Still don't work. Can't reinstall season pass from library and store try to charge again. Opened a ticket but it's probably a waste of time.

Why can't games company's release a game that just works...

[vladiiiiiiii]

This is not just a PS4 issue, it does not work on Xbox One either.

[Mr_Shade]

If you can't see it under your 'library'

Scroll right to 'Library' - choose the game and then scroll down to 'my add ons' - it maybe listed there - this is where most things live you have already downloaded

If it's not there then it seems it may not have registered the code correctly against your account -


So please allow support time to investigate and get back to you on a individual basis.

[Chetballard]

Thanks Shade for quick responses. It does show season pass under My library but you cannot download it again, simply wont allow you to. I am sure someone who can fix this knows about it by now. So i guess all we can do is just wait, what other option is there.

[Nyteshade.517]

There is no re-downloading the season pass. It shows up on the SYSTEM that it is downloaded. The retail GAME doesn't recognize that it's there.

I agree with what others have already said about releasing a game that is clearly broken from the start. This isn't just a PS4 problem because an XBOX ONE buyer is having the same issue so it's clearly a problem with the disc (retail) version of the game and the sooner RedLynx/Ubisoft actually acknowledges there is a problem the sooner it can be fixed. The fact they are keeping their mouths shut and not saying anything says all I need to know.

[Chipworm]

I have the same issue. I also had the same problem with the ps4 version of black flag but support sorted it quickly. I'm sure they will this time too.

[Mr_Shade]

Thanks Shade for quick responses. It does show season pass under My library but you cannot download it again, simply wont allow you to. I am sure someone who can fix this knows about it by now. So i guess all we can do is just wait, what other option is there.

Thanks for your feedback.

As long as you have logged a ticket with support - so they are aware, then they will continue to investigate on your behalf.


Those who haven't yet contacted them - please do take the few minutes it takes to register your issue with them - so that they are aware of the numbers this is affecting.

They are investigating the problem - but it's still important you all have connected them personally, incase they need to issue new codes etc to those affected.