Purchased Starter Pack - Purchase failed by still charged. | Forums

[CronoX]

Bought 2 x Pro Player Bundles yesterday. And received Purchase failed also twice. I have the receipt for this so who should I contact?

[bsj41]

Bought 2 x Pro Player Bundles yesterday. And received Purchase failed also twice. I have the receipt for this so who should I contact?

I'm the same but I tried 3 times as I thought the first 2 didn't actually go through. Bad enough that I lost my old rider during some sort of server error a bit ago. Lost a few purchases that way too.

[bsj41]

This is taking too long..

I contacted Apple a week ago at the day of the purchase told me to inform Ubisoft.

I contacted Ubisoft and I sent the iTunes receipt to the support team and after 3 days the responded to tell me they are looking into it...
It's been FIVE days since they replied and still nothing! No items, no email to tell me what is going on, Nothing!!

Anyone else experiencing something like that or knows what is going on???


EDIT: Followed Deagle's Advice and contacted apple again... what a mess..

I contacted ubisoft too when my rider I had spent money on was randomly deleted. They never responded :'(

[tonylazyboy]

Hello,

I just bought the Special Starter Pack because it was on sale. THe one with 50.000 coins , 20 gems , rising star paint job. I did not received any of those and I still got charged. I want the coins, the gems and the paint

[newrider14]

Please report the issue to Ubisoft customer support.

[angelogalvao]

I had the same problem that many people there, I realized the payment and not received the product. I have proof of purchase, I wonder where I can send the proof to that Ubisoft release the product in the game.

[armenaguz]

I purchased Upgrade-Mania over a week ago, the money was deducted but I wasn't able to upgrade! Please help me. I can show the purchased receipt