Purchased Starter Pack - Purchase failed by still charged. | Forums

[noobaroniNcheez]

Am I rigt in thinking my Tango should've had a nice new paint job with the starter pack cos I certainly didn't, it is still blue.

In the bike upgrade screen there will be a spray can on the bottom right. Click that.

[daltonray24]

Same problem happened to me too. I purchased the starter pack for $3, and am very frustrated that I wasted my money. Could you please give me the pack? thank you.

[newrider14]

Hi daltonray24,

We are sorry to hear about it. Could you please mention your Uplay id so that we could grant you the items.

Thanks!

[Chipworm]

I appear to be having the same issue. Paid £1.99, the iTunes pop up confirmed purchase went through but the game said purchase failed.

Can this be rectified please?

[taketwosugars]

I have the same problem. Purchased 450 gems for £6.99, payment has been taken from my card but it said item purchase failed.

[Necrilith]

Hello.
I bought the Special Starter Pack 2,5 days ago but I didn't get the items!

I contacted the support team these past 2 days but nobody has replied to me for the issue, Nobody!
I even attached a photo of my iTunes receipt as proof of the purchase and still nothing..

Solution? Anyone knows anything?

[Nytmair]

Will the starter pack come back (in working order) ever, for the $2.99 (or cheaper) price? I want the red bike haha! Or will any bike color upgrades become FREE unlockables at some point? That would be cool.

[EV1LSTE]

You can send the receipt as a private message to me.

Thanks!

I am experiencing the same disappointing 'purchase failed' error as the rest of the people here, and am still being charged.
I sent you a PM with my purchase receipt, please fix this problem as soon as possible.

[nodoctors]

I too am in the exact same situation. I sent a PM yesterday, but still nothing in the game....I'm really enjoying it, but I'm at a point where those gems that I got charged for would really come in handy.

[dzrbenson]

Same issue here, purchases a starter pack and it seemed to freeze